Job Description

Overview Please note : We are a remote-first organization so you can work from anywhere in India. You may be required to travel to our Mumbai office based on business requirements or for company/team events. The Process Manager (PM) plays the role of end-to-end management of the workflow, allocation, and delivery of individual projects from customers. Under this role, the PM is expected to coordinate on the various aspects of delivery such as understanding and collating the client instructions, assigning suitable translators and reviewers to the project, managing the timeliness of the delivery as per client\'s turnaround-time expectations, and running a final check on the project documents before delivery. The Process manager is also expected to handle all client enquiries from the client manager and give them on-time resolution. Responsibilities Assign projects to the suitable translator and reviewer (from the correct domain) on the in-house workflow management system, ensuring that each of the project steps is managed in a timely manner according to the client\'s deadline Respond to customer enquiries from customer service managers Be responsible for the quality, instruction compliance, and timely delivery of the project Manage timely communication with freelance translators and plan their work schedules Perform final check for confirming the quality of deliverable before delivery to the client Qualifications and Prerequisites Bachelor\'s degree and Preferable - Master\'s degree in operations management or completion of PMP certification 3-5 years of experience in project management and preferable - 2-3 years of experience in the translation industry Medium to high proficiency in MS Excel Effective English communication (verbal and email) Preferable - Strong understanding of computer-assisted translation (CAT) technology Personal Attributes: Strong customer focus Strong focus on quality and timeliness Good communication skills Strong Planning and Organizational skills #LI-Remote Additional Information CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us. We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy. We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace. We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback. About CACTUS Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers strategic and tactical scientific content solutions to global life science organizations AI-powered scholarly publishing products for journals and researchers and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai a global workforce of over 3,000 experts and customers from over 190 countries. Awards and Recognition Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016. Recognised as \'Employers of the Future\' two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe Recognised as One of India\'s Top 100 best Workplaces for Women by Great Place To Work in 2022 Winner of \'Best Innovation Leveraging AI Services\' at AWS AI Conclave 2022 Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable Emerged as one of India\'s Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019 Ranked #1 among India\'s Great Mid-Size Workplaces by Great Place to Work Institute in 2017

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