Job Description

Overview Please note : We are a remote-first organization so you can work from anywhere in India. You may be required to travel to our Mumbai office based on business requirements or for company/team events. The Project Manager will be accountable for proactively managing successful execution of all assigned projects, where success includes coordinating all aspects of a project i.e. on-time, on-budget, high-quality/compliant project results that lead to satisfied customer Job Responsibilities Plan the project by understanding the scope, determining the resource and developing the project schedule Ensure established policies and procedures of the organization are followed. Execute the project according to the project plan/timelines/schedules Update project management tool SharePoint Coordinate email communication on project and status reporting to stakeholders Control the project and monitor MIS, Invoicing, consultant costs, cash Flow etc. Monitor time investment on project and ensuring that project files are accurately archived and kept confidential Maintain and monitor operational databases/tools Ensure that project deliverables are on time and within budget Audit project documentation on SharePoint and close project to ensure compliance Client Management: Possess Excellent communication skills Ability to take part in client calls as and when needed Be responsible for end-to-end service delivery of all confirmed projects, the management of day to day client servicing operations, client satisfaction Deliver on agreed SLAs with clients at contract and account level Effective, efficient resolution of client problems/issues, leveraging internal/external resources Understand client\'s industry, pain points, business and their critical business drivers Operational Excellence: Manage client contracts/statements of work/service level agreements delivering on contracted scope Monitor scope changes and work with respective account manager/sales colleagues to close the loop with respective clients by raising change requests Manage effective capacity utilization of existing resources Processes & Financial Management: Be responsible for ensuring timely & correct invoicing based on agreed milestones & customer preferences Maximize PO utilization by recommending tactics for clients Meet all monthly reporting/business metrics/KPIs requirements and manage internal control processes Qualifications and Prerequisites Maximum 5-8 years of experience in a client facing role within a medical communications company, or in pharmaceutical industry setting University Degree in Life Sciences/ Pharma (MBA preferred) Thrive in an unstructured, high growth environment Be able to work in teams that are diverse and remotely located Be able to multi-task and possess good time management skills Have excellent command over English language (especially email writing skills) Have good comprehension, negotiation, and analytical skills Be able to handle pressure and make correct decisions Knowledge of the fundamentals in project/account management and good with MS Excel Excellent attention to detail Additional Information CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us. We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy. We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace. We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback. About CACTUS Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers strategic and tactical scientific content solutions to global life science organizations AI-powered scholarly publishing products for journals and researchers and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai a global workforce of over 3,000 experts and customers from over 190 countries. Awards and Recognition Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016. Recognised as \'Employers of the Future\' two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe Recognised as One of India\'s Top 100 best Workplaces for Women by Great Place To Work in 2022 Winner of \'Best Innovation Leveraging AI Services\' at AWS AI Conclave 2022 Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable Emerged as one of India\'s Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019 Ranked #1 among India\'s Great Mid-Size Workplaces by Great Place to Work Institute in 2017

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