Job Description

The Transformation Manager is responsible for executing the Transformation of projects and service delivery to our customers, with a focus on retention and renewal. The ideal candidate has experience implementing contract management software in a legal vertical. Should be comfortable liaising with C-level clients or the companys tech teams, the Transformation manager assists with pre-release testing and documentation of CLM application, along with onboarding clients. Should be willing to work in the USA time zone. Owning the 3-month CLM implementation plan and handover process to the Customer Success team Assisting clients with the setup, configuration, and use of the CLM platform Assisting clients on daily support issues ranging from simple to highly complex in nature Troubleshooting a wide variety of technical issues Performing full system installation and integration into existing client infrastructure Logging and tracking support issues through resolution Delivering progress reports to management and customers Collaborating with Development & QA team Defining and delivering training workshops necessary for customers successful onboarding of CLM Software Helping to deploy successful application integrations such as Jira, Salesforce and SSO launches Liaising with sales teams as required to create and own SOW Responsible for leading project scoping sessions, and interfacing with the clients- stakeholders Requirements Bachelors degree or equivalent At least 3 years of experience in a similar role Strong relationship builder and natural problem solver Solid technical background, with an understanding of software development and web technologies SaaS experience is essential, and legal services experience is desirable Strong communication skills (written, verbal, and presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises Business process management experience and expertise (ERP, SAP) Proven track record of successfully managing customer relationships and results delivery

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