Job Description

Project Manager - Business Critical Services, Customer Success and Acceleration, CX Business Critical Services (BCS) is a multi-architecture, tiered subscription service that provides key IT roles with trusted expertise, powered by analytics, insights, and automation, to drive higher performance and accelerate transformation, every step of the technology journey. Who you will Work With :- CX is a team of elite technical authorities whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. We are seeking a Project Manager who can help the BCS team within Customer Success & Acceleration group, to realize its strategic business objectives and benefits by building cross-functional partnerships to drive BCS projects, handle vendors supporting BCS projects and lead policies governing BCS delivery across the lifecycle. You are a competent leader, inquisitive, a keen problem solver, and an excellent partner manager, who will build a culture of operational excellence, compliance and continual improvement. A driving personality with project management methodologies proficiency. What you Will Do :- Responsibilities Meeting with internal and external customers to drive success partner engagement programs and timelines Driving Policy Governance activities including drafting, updating, and publishing policies governing BCS Delivery by proactively working with Policy Owners and Approvers Developing and sustaining long standing relationships with company-approved partners, lead cost negotiations with partners on existing and new contracts, report partner violations and new supplier onboarding Supporting and completing key aspects of project lifecycle including vendor management, status and risk management Developing detailed project plans to guide clients, staff members and project teams and revising based on changing needs and requirements Identifying and assigning project tasks based on the abilities, experience, and strengths of staff members Supervising project performance, status tracker and communicate status to ensure timely project delivery Compiling and submitting project status reports to clients, management, and other partners Working optimally with relevant stakeholders within Customer Success & Acceleration team as well as the wider CX organization to ensure efficient project implementation Developing excellent leadership, customer relations and interpersonal skills to collaborate closely effectively with all project partners Who You Are Experience in handling supplier relationship and management activities such as RFI/RFQ, onboarding, order management, invoicing, and PO/PR process. Experience in drafting policies and procedures staying in sync with ISO Audit Standards Deep knowledge of professional services delivery, experience of working with some of Cisco\'s large and / or commercial customers. Knowledge of Cisco\'s Business critical Services is a big plus. Experience of leading multiple business teams and/or delivery projects Comfortable with dealing with ambiguity and working in an agile environment and adapt to change quickly and motivate change within the organization. Very proficient in the following software tools: Microsoft Project, Excel, Word, PowerPoint Outstanding written and verbal communication skills, presentation, and negotiation skills Proven track record to complete projects according to scope, budget and timeline Good at leading sophisticated projects, motivate change and be comfortable to connect with senior executives within Cisco and influence accelerated decision making and execution. Bachelor\'s degree in Information Technology, Operations, Supply Chain or related fields 5+ years with project management, business services procurement and related fields Excellent analytical, problem-solving, and organization skills Project Management Professional (PMP) certification preferred

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