Job Description

Business Readiness We have an exciting opportunity in Business Readiness / Data and Analytics Operations, for an experienced Programme Manager, reporting into the Workspace Portfolio Director, to be responsible for planning and execution of Customer Operations critical business readiness initiatives. This role requires the ability to plan through strategic thinking to execution transforming our business readiness to ensure excellent customer experience. With a high-level of business acumen, problem solving, trust building, this role will work closely across the business and will be expected to engage at a senior level with business sponsors, senior stakeholders, and teams across the organisation. Specific teams include Product & Proposition, Technology, Sales & Account Management, Finance, and all Customer Operations partners (Support, Order Management, Implementation, Billing, and Operational Excellence). Key Responsibilities Drive and direct programme management of large-scale, complex, high visibility programmes that involve multiple functions. Proven track record of projects with well-defined processes and utilizing alternative solutions where needed to solve business and operational challenges. Partner with business sponsors to define success metrics and criteria. Ensure programme meet success parameters and return on investment targets stated in the business case, and able to articulate the business benefits. Maintain and evolve the project charters, coordinated project plans, resource plans, and related project management, ensuring all requirements and objectives are met. Ensure comprehensive governance procedures are followed and all project artefacts maintained throughout the project lifecycle using group quality standards. Experience with evaluation and creation of project resourcing profiles, cost plans, benefits schedules, RAID items, change requests, and status reports. Identify, track, and mitigate programme risks and dependencies. Formulate data-driven insights to support negotiations, monitor performance and improve potential weak areas, driving alignment towards shared objectives. Proven track record of delivery in environments with high levels of ambiguity, changes in strategy and can incorporate these into defined processes. Produce reports (recurring and ad hoc) for senior management and stakeholders on the progress of the programmes against objectives and plans, highlighting key risks and improvements. Able to represent Customer Operations at senior forums such as Business Operation Team and Business Leadership Team meetings. Highly skilled at managing multiple stakeholders, being a trusted advisor, influencing the business strategy to align with operational current capabilities (both systems and processes) and/or scope potential requirements to improve systems and processes. Must be able to build trust, manage expectations, and establish sponsorship from key stakeholders. Mentor other Business Readiness team members, promoting successful practices within our team and across the wider organization to deliver high quality outcomes to the business and customers. Collaborate with the Portfolio Director to ensure the programmes achieve objectives and align with business priorities. Assist in validation of financial forecasts, ongoing reconciliation of resources, change requests, and quarterly deliverables. Desirable Skills: Deep knowledge of project management methodologies Excellent interpersonal and presentation skills, as well as documentation skills Highly skilled at leading and influencing a wide network of stakeholders, including senior management Willing and able to challenge business stakeholders and actively participate in decision making Global experience preferred, collaborating with teams in multiple locations and time zones Ability to multi-task and prioritize according to evolving needs Understanding of Order Management, Customer Support, Billing, Process Engineering, and Business Ops Project Management certifications Good understanding of the financial services industry. At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\'s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\'s used for, and how it\'s obtained, . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Monster