Job Description

About the role SUMMARY:
The Account Manager is the primary liaison with assigned clients and is accountable for delivering high quality
full life-cycle recruitment services that meet and exceed performance, profitability and growth expectations. What you\xe2\x80\x99ll be doing
GENERAL RESPONSIBILITIES:

• Identifies new and/or additional business opportunities with existing client(s) and partners with

business development teams to close sales.

• Manages relationships with client(s), including collaborating with client leadership and stakeholders to

determine staffing needs and ensure client satisfaction.

• Identifies priorities, delegates responsibilities and allocates resources to service delivery teams

according to client(s\xe2\x80\x99) needs.

• Drives performance through establishing and upholding performance metrics, focusing on achieving

the highest level of client satisfaction.

• Oversees and/or provides direction on the identification of performance goals, analyzing performance

metrics and assessing team member performance; provides oversight to team member development.

• Assesses financial and operational performance to ensure services are being optimally delivered

according to Service Level Agreements (SLAs), Operating level Agreements (OLAs), as well as internal
goals and objectives.

• Manages all escalated issues and regularly meets with client(s) to review performance metrics and

proactively recommends and implements related solutions as needed.

• Proactively stays abreast of leading trends and best practices in the recruitment industry, including

related laws, rules and regulations; shares information with team and implements related
enhancements to operations.

• Provides strategic guidance on contract and rate negotiations to business development teams and

assists with preparing Requests for Proposals (RFPs).

• Oversees the identification, development and implementation of best practices in recruiting and

sourcing strategies applicable to assigned client(s).

• Analyzes financial operations and develops forecasts and related reports on a monthly, quarterly,

annual and ad hoc basis.

• Manage a yearly budget and P&L, including ability to provide monthly commentary on the financial

position giving insight into status of achieving financial targets. Taking responsibility to challenge
unknown costs, deliver revenue, margin and growth vision.

• Directly and/or indirectly coaches, trains, and supervises employees, including fostering a cohesive

team environment that promotes personal and professional development.

• Participates in special projects and performs other duties as assigned.

About you
Education:

• Completion of post-secondary education in related field or 4 years of equivalent experience

demonstrating progressive responsibility. Lean Six Sigma Green Belt or higher preferred.
Experience:

• Bachelor\xe2\x80\x99s degree with a minimum of five (5) years of experience delivering recruitment solutions in an

outsourced model.

• Experience in a multi-client environment, as well as previous experience utilizing Applicant Tracking

Systems (ATS) and/or Human Resources Information systems (HRIS) is preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting

assigned deadlines.

• Ability to maintain confidentiality and handle highly sensitive/confidential information.
• Ability to function effectively with or as part of a team.
• Ability to demonstrate critical thinking based on in-depth data, substantiating information,

considering/respecting of other\'s input, personal values and ethics.

• Ability to demonstrate effective customer services skills.
• Ability to own the P&L within a business and to optimise opportunities in order to increase account

growth.

• Ability to utilize market research tools and techniques.
• Ability to identify and/or document existing and new trends as well as evaluate and predict their impact

on the organization.

• Ability to develop, improve and streamline processes to meet established goals and objectives.
• Ability to effectively manage projects that may vary in nature and scope.
• Ability to manage conflict and demonstrate the courage to challenge organizational thinking and the

status quo.

• Ability to understand, interpret and apply related federal, state, and local laws, rules and regulations.
• Knowledge of and the ability to apply the principles, best practices, and standards of the full life-cycle

of recruiting.

• Expert proficiency with electronic recruiting resources, such as customer relationship management

(CRM) tools, applicant tracking systems (ATS), and job boards.

• Proficient with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook