Job Description

We have an exciting opportunity in Data & Analytics Transformation, for an experienced Program Manager, reporting into the Programme Director for Lead to Cash (L2C) Transformation, responsible for planning and execution of critical Ecommerce Sales and Service Digitisation projects. The role will work with the business and be expected to engage at a senior level with business sponsors, senior stakeholders, and teams across the organisation. Specific teams include Technology, Sales & Account Management, Finance, and all Customer Operations partners (Support, Order Management, Implementation, Billing, and Operational Excellence). Key Responsibilities Drive and direct programme management of large-scale, complex, high visibility programmes that involve multiple functions. Utilize alternative solutions where needed to solve business and operational challenges. Partner with business sponsors to define success metrics and criteria. Ensure programme meet success parameters and return on investment targets stated in the business case, and able to articulate the business benefits. Maintain and evolve the project charters, coordinated project plans, resource plans, and related project management, ensuring all requirements and objectives are met. Ensure comprehensive governance procedures are followed and all project artefacts maintained throughout the project lifecycle using group quality standards. Experience with evaluation and creation of project resourcing profiles, cost plans, benefits schedules, RAID items, change requests, and status reports. Identify, track, and mitigate programme risks and dependencies. Formulate data-driven insights to support negotiations, monitor performance and improve potential weak areas, driving alignment towards shared objectives. Proven track record of delivery in environments with high levels of ambiguity, changes in strategy and can incorporate these into defined processes. Produce reports (recurring and ad hoc) for senior management and stakeholders on the progress of the programmes against objectives and plans, highlighting key risks and improvements. Able to represent the programme at senior forums Highly skilled at managing multiple stakeholders, being a trusted advisor Must be able to build trust, manage expectations, and establish sponsorship from key stakeholders. Mentor other programme team members, promoting successful practices Collaborate with the Programme Director to ensure the programme achieves its objectives and aligns with business priorities. Desired Skills, Expertise and Experience Minimum 8-10 years\' experience delivering projects/programmes. BS/BA degree required Project Management certification(s). Deep knowledge of project management methodologies. Experience in delivering CRM, Customer Service, Digital or Lead to Cash projects Understanding of Customer Support, Order Management, Billing and Sales functions. Background in working across both business and IT related projects. Willing and able to challenge customers and partners to better understand their needs. Proven track record of projects with well-defined processes. Ability to build high quality steering committee materials. Highly skilled at leading and influencing a wide network of stakeholders, including senior management. Good understanding of the financial services industry At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\'s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\'s used for, and how it\'s obtained, . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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