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Job Title Professional, Help Desk
This position is responsible for monitoring and troubleshooting of EPOC Hosts and Transaction Authorizations. Providing monitoring and support on issues related POS/ATM transaction authorizations, making, and receiving calls, troubleshooting alerts, and documenting steps taken.
Job Responsibilities:
The responsibilities of the position are: * Actively own and resolve Host incidents that are generated via the standard monitoring tools, working closely with third party vendors and other internal or external partners.
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