Job Description

Greetings From TNS!About the Company:TNS is your trusted Solution provider with over 1 million Man-hours of Domain Expertise in Network Integration, Servers, Storage and Virtualization, AV Integration, Physical and Information Security, Building Management Systems etc..Our proven Deliverables subject Customers to an in-depth insight into IT Services, Enterprise Infrastructure Solutions and other professional services. Now Companies of small, medium or large size need not spend hours or days (sometimes months) of research on choosing which Service, Solution and Product is good for their organization. We understand customers' choice, keep their budgets in mind and work in tune with their exact requirements. IT Managers and MIS Heads can free up their time for other productive work while giving assignments to TNS Group to increase bottom line. We have crossed 100 cr revenue and are still working towards further higher heights. For more information you can visit our website: www.tnspl.inTNS Group brings end-to-end solutions that take the stress out of managing a move to information technology at any level.Position: Help Desk -Technical SupportExperience required: 1 year to 4 years; preferred in Data CentreLocation: Dehradun, UttarakhandEducational Qualification:

• Should have good communication skills.

• Knowledge of operating systems i.e. Windows (all server versions), Red Hat Linux and Red Hat Advance Server etc.

• Knowledge of clustering technology (Linux & Windows), basic knowledge of backup operations.

• Knowledge of Networking protocols such as FTP, HTTP, HTTPS, SSH, DNS etc.

• Work experience on Microfocus Service-desk.

Job Responsibilities

• Log all calls received through any medium viz. telephone/email/in writing/in person, shall generate a ticket mentioning type of problem, Severity level etc. using helpdesk tool and forward the same to concerned team/person, Project OIC(s) and user.

• Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures

• Maintain and develop own knowledge and skills to assist with first time fault resolution

• Provide customer feedback to the appropriate internal teams

Please note that this is just an indicative JD, there will be a detailed explanation of the roles and responsibilities upon discussion. If you are interested you are requested to share your updated resume and interview schedule time as per your availability.Job Type: Full-timeSalary: ?18,000.00 - ?28,000.00 per monthSchedule:

• Morning shift

Ability to commute/relocate:

• Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)

Speak with the employer
+91 9718785953