Job Description

:

Essential Job Functions

• Assists in the design of, and develops integrated solutions in accordance with, corporate standards and products.
• Provides basic technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically.
• Assists in the analysis and resolves basic program support deficiencies and conducts testing to enhance performance.
• Works on projects as assigned; assists in supporting the efforts of technical support staff in the performance of assigned projects.
• Implements and documents processes and procedures to ensure compliance with standard business practices. Assists in the implementation of training tools and documentation.
• Provides basic technical consultation on current and proposed systems to other organizations and clients.
• Performs routine repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures. Investigates and resolves matters of significance.

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in electrical engineering, computer engineering, computer science, management information systems, systems engineering or related field preferred
• Three or more years of experience in systems engineering, software engineering, operating systems programming, or naval architecture.
• Experience working with computer hardware, operating system software and desktop applications with a specific concentration in one or more areas
• Experience working with one or more structured programming languages
• Experience working with hardware or software design methods and processes
• Experience working with design principles and applications

• Basic analytical and creative problem solving skills for creation and testing of software systems
• Basic organization skills to balance and prioritize work
• Basic communication skills to provide systems diagnoses and resolution for current systems
• Basic interpersonal skills to interact with customers, senior level personnel, and team members
• Ability to work independently and as part of a team
• Ability to integrate hardware and software systems

• Office environment