Job Description

Essential Functions
Work with customers and project management teams to identify key project milestones and implementation timelines
Work with customers and project management teams to gather requirements and translate them into technical specifications
Build, document and maintain new and existing customer-centric business critical solutions
Develop and implement solution validation plans
Ensure quality control during implementation and execution of the validation plans
Build training materials for the implemented solutions
Train customers on the implemented solutions
Participate in QA, UAT & production launch support related to various customer engagements
Contribute towards building implementation and integrations best practices and the knowledge base
Collaborate with the DrugDev product development team to help improve and expand core platform functionality
Provide Tier 2/3 technical support for custom integrations
Working knowledge of support processes and working in production environment
Qualifications
Bachelor's Degree Bachelor's degree in Computer Science or equivalent, or a minimum of 2 years of relevant experience
Experience working with external customers to gather technical requirements
Pref
Working knowledge of software development processes and methodologies Req
Knowledge of the clinical trial / pharmaceutical domain Pref
Powerful work ethic with a focus on customer satisfaction Intermediate
Strong customer facing and presentation skills Intermediate
Process documentation skills Intermediate
Validation documentation and execution skills
Intermediate
Technical troubleshooting and documentation skills Intermediate
Education: Any Graduate
Industry: IT-Software

Skills Required