Job Description

Career Area: Marketing / Sales / Product Support

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About the Position:

The key role of a Product Support Operations Representative (PSOR) is to work with our dealers to build capability, drive process improvement and execute Product Support (Parts and Service Operations) related strategies supporting our customers. This position is a developmental role, with the goal of preparing the incumbent to be ready for field assignments. The position is based in Bangalore PSN office and will have regional exposure across India, Sri lanka, Nepal and Bhutan.

Key responsibilities will include:

• Liaising with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions that are strategic in nature.
• Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
• Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).
• Conduct detailed analyses of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.
• Apply decisions to support dealer effectiveness, safety, overall segment growth, process improvement, warranty policy.
• Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)
• Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

Desired Skills and Experience:

• Communication, collaboration and interpersonal skills
• Change management and Project management and collaboration skills
• Analytical skills to interpret and understand data to drive actions
• Ability to work independently and influence others in a variety of work environments to build trust.
• A Bachelor\'s degree in Engineering or related field is preferred
• Previous work experience in product support, process improvement and customer experience would be beneficial
• Must be willing to travel up to 40%

Top Candidates will have:

• Passion for marketing and driving customer loyalty
• High intellectual curiosity to learn, engage with people and build strong relationships.

Career & Development:

Your career and development are important to us. Additional learning and development programs are available to help you develop a strong technical foundation, business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.

If you can meet the above requirements and are looking for an exciting and rewarding career, you are welcome to apply.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network .

Caterpillar