Job Description

Career Area:

Marketing / Sales / Product Support

:

About the Position: The key role of a Product Support Operations Representative (PSOR) is to work with our dealers to build capability, drive process improvement and execute Product Support (Parts and Service Operations) related strategies supporting our customers. This position will be based in the Bangalore PSN office and will have geographic coverage across India, Srilanka, Nepal and Bhutan Key responsibilities will include:

• Liaising with dealers, customers, and other Caterpillar personnel to analyze, identify and develop solutions that are strategic in nature.
• Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
• Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).
• Conduct detailed analyses of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.
• Apply decisions to support dealer effectiveness, safety, overall segment growth, process improvement, warranty policy.
• Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)
• Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

Skills & Competencies Required :

• Demonstrated technical and non-technical aptitudes
• Project / Change Management skills
• Analytical skills to interpret and understand data
• Ability to work independently, collaboratively and communicate with others in a variety of work environments to build trust
• Ability to steer change, identify problems and develop solutions

Other Desired Experience:

• Experience in construction and infrastructure-related fields / automotive would be an advantage
• Experience in product support, process improvement and customer experience
• A Bachelor\xe2\x80\x99s degree in Engineering or a related field.

Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Submit your information to our Talent Network here .