Job Description

RESPONSIBILITIES

• Responsible for acknowledging incidents and requests, analyzing the impact and taking appropriate actions for Tier 2.
• Coordinating with the other support groups/Tier 3 teams to gain domain knowledge or requirement clarifications etc.
• Responsible for day-to-day activities and other BAU work.

KNOWLEDGE, SKILLS & REQUIREMENTS

• Excellent communication skills (verbal, written, interpersonal).
• Excellent documentation, presentation, analytical and multitasking skills. Effective ticket handling skills
• Good Knowledge of Event, Incident, Change, Problem and Configuration Management.
• ITIL v3 Foundation certified (nice to have).
• Committed to Process Improvements and Operational Delivery by working with the Management.
• Inquisitiveness and strong desire to learn about the tools, technologies and procedures.
• Team oriented, adaptable, dependable, and strong work ethics.
• Ability to work in a fast-paced environment.
• Willing to work in different shifts and over weekends to support the 24/7 environment.
• Willing to work outside of the business hours based on operational requirements.
• Technical skills:
• 1 to 5 years of experience in SQL and PL/SQL.
• 1+ years of experience with UNIX.
• 1 to 3 years of experience in Mulesoft, Weblogic SOA and OSB
• Basic understanding of DevOps model and tools.
• Good understanding of IT Infrastructure, Windows server, Operating systems and Networking.
• Good Knowledge of WebLogic and middleware
• Good Knowledge of Monitoring Tools
• Good Understanding of Application Architecture [2 Tier vs 3 Tier]
• Basic understanding of Hardware, Storage, Network, Active Directory, Domain, database, web portals, IIS concepts.
• Basic understanding of distributed computing technologies

Qualifications

• Bachelor\'s Degree Bachelor\'s degree in Computer Science or equivalent,
• Knowledge of software development processes and methodologies Req
• Knowledge of the clinical trial / pharmaceutical domain Pref
• Powerful work ethic with a focus on customer satisfaction Intermediate
• Intermediate customer facing and presentation skills
• Intermediate Process documentation skills
• Intermediate Technical troubleshooting and documentation skills

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible \xe2\x80\x93 to help our customers create a healthier world. Learn more at

IQVIA