Job Description

• 
  NA

Experience
2 - 5 years



Offered Salary



Notice Period
Not Disclosed

Follow best practices for processing ticket items, including analysis and troubleshooting, detailed documentation and task escalation to appropriate internal resources as necessary along with timely updates to clients.
Answer phones calls/email/faxes and letters and provide excellent customer service in a timely and efficient manner. Explain technical information in a patient and respectful manner to customers with varying levels.
Ensure call standards are maintained with respect to greeting, problem identification, and proposed solution.
Gather business requirements, analyze user requirements, perform systems analysis, and gather technical and functional specifications for the INSZoom Application.
Provide best practices consulting to ensure the valuable solutions are presented to our customers;
Manage key clients; administer client requests; and serve as liaison management and internal/external stakeholders.
Identify improvement areas and implement measures to maximize customer satisfaction levels.
Collaborate with team members on knowledge transfer, support policies, procedures and standards
Client interaction for requirement gathering, system analysis, gathering of technical and functional specifications.
Handle escalated client complaints and attempting to resolve them and ensure clients are retained
Job responsibilities also include any additional tasks, projects or responsibilities as directed by management.
Provide on-call support during week-end and holiday coverage on a rotating shift schedule
. Skill sets:
Possess excellent listening, oral and written communication skills; excellent English language communication skills a must Be passionate about excellent customer service
Prior experience in handling US customers is a must.
Self-motivated, detail-oriented and organized.
Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers
Well versed in MS