Job Description

Job Responsibilities Ability to coordinate and chair team meetings and work aroundprocedural changes,Closely monitor the volumes on a day-to-day basis to ensure all SLA\'s (Quantity & Quality) are met and any exceptions are immediately escalated for resolution Deep Understanding of Client Onboarding, Bi-Lateral and Syndicated Loan Servicing,Perform assessment of controls based on the regulatory standards and ensure sampling guidelines are followed Implement a robust Knowledge Management model including the maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team Participate in results calibration with operation and key business shake holders and recommend any process improve change.Working successfully with team, valuing, and collaborating across the team to achieve shared objectives and goals Develop strong relationships with partners in the business and across lines of business and product companies,Enthusiasm to understand and support the simplification of highly complex operational processes and supporting platforms Trainings: Identify process for new joinees , ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines Back up/Team depth: Ensure adequate backups is created,Identify and work aroundProcess improvements and other initiatives,Identifying alternatives, options, and different ways of looking at issues/problems and to seek alternative scenario\'s.Ability to identify changes to processes and procedures to improve productivity and efficiency, work aroundon-going effort to innovate/automate controls Required Qualifications, Skills and Capabilities: Bachelor\'s Degree with a minimum 3-5-year relevant loan servicing work for bilateral and syndicated loans, quality assurance and control testing Candidates with knowledge of loan systems like Loan IQ, Strategy will be an added advantage,Candidates must have knowledge of Financial Accounting, SWIFT and other remittance systems Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process,Strong risk & control mindset Experience in driving small to medium sized projects with strong results,Strong escalation management skills

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