Job Description

Key Deliverables:

• Own the adoption metrics. Define and drive strategies to drive higher adoption of the digital journeys
• Communicate with various internal and external stakeholders on adoption metrics/fallouts/action plans.
• Own every aspect of the performance of the product by defining and reviewing key performance metrics, aggregating external and internal user feedback and reporting performance to a broad group of stakeholders on a regular basis, including business functions, product and engineering teams
• Enable human loop within the roadmap of full automation for seamless product experience.
• Enable the support mechanism for field issues in usage of the application and interlock with internal factories to ensure timely resolutions
• Plan the training of end-users on the usage and consistent communication on the benefits of the new set of digital functionalities.
• Thought Leadership - Bringing insights on latest industry and competitive trends, and detailing out how these can be incorporated in the product.

• The role requires excellent understanding of business, operations and current market trends. It also requires keeping ahead with current innovations in the global arena.
• One would need to demonstrate knowledge and competency in relevant domains in order to manage different stakeholders towards a common goal and direction
  

• Experience with Telecom processes in order-to-cash; B2B telecom experience will be a plus
• Experience in digital transformations and process re-engineering
• Excellent ability to engage key stakeholders in multiple business functions
• Good written and verbal communication
• Good team player
  

• Design Thinking & Innovation
• Customer Behavior insights
• Product Lifecycle Management
• Project Management
• Analytical mindset
  

• Ability to lead and influence cross-functional teams
• Learning Agility
• Entrepreneurship