Job Description

Job Role :

1. Define new use cases, customer journeys to improve customer experience.

2. Engagement and timely closures of plans/designs with key stakeholders for new solutions/use cases

3. Completely own the assigned product including research, conceptualization, acquisition, adoption, engagement and customer experience.

4. Develop wireframes, user stories, customer journeys, behavioral specifications and personas.

5. Create business case to justify the proposed investment.

5. Execute detailed User Acceptance Testing Projects / Fixes as per the requirement in Mobile Banking projects

6. Own and track business KPIs(Leads generated/NPS/CSAT/Customer Feedbacks)

7. Analyze usage and customer behavioral data to recommend changes required in the content/system for improving KPIs

8. Work with the various teams (IT, Business solutions, Marketing, UI/UX etc) team to ensure right features are being implemented with maximum efficiency and ROI for the bank.

9. Work closely with various business verticals to define high impact use cases

10. Coordination with various Departmental Heads / Users like Business team, Product Team, IT, Vendors etc. to execute projects as per requirement

11. Work with Internal customers to resolve their issues, identify opportunities for automation to minimize manual intervention

12. Supporting business in case of live issues by coordinating with technology and getting it resolved in the expected TAT

13. Prepare User Guides and train users on newly developed Systems

Provide inputs to process team while preparing processes related to systems

14. Maintain Timely & Accurate MIS and Reporting.

15. Knowledge of entire project SDLC and active involvement in projects from requirement documentation to post production support

Job Requirements :

1. Relevant work experience with exposure to digital & technology

2. Experience with BFSI sector is a must

3. Should have good analytical skills, an eye for detail and positive attitude in terms of finding best solution to problems, issues or requirements

4. Love for great products, designs, and user experiences and a deep desire to create the same

5. Data-driven with a knack for defining, tracking and analyzing metrics

6. Min Qualification: B.E/B.Tech

7. Collaborative, positive team player with the ability to navigate different teams