Product Consultant
Year Kochi, Kerala, India
Job Description
Minimum Required Experience : 1 year Full Time
Skills
communication skills
Customer service
Description
SurveySparrow is looking for a self-motivated and driven attitude Customer Support Engineer who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements.
Responsibilities
- As a Product Consultant, you would need to understand the customer queries and answer the queries in a timely manner.
- Provide immediate acknowledgment and first-level support.
- Diagnose, research, analyze the issues reported by the customers in the product.
- Deliver voice, email, and chat-based technical support
- Tracking and managing all logged tickets
- Willingness to work in night shifts
Requirements
Bachelor's degree in CIS, MIS, Information Systems, Computer Science, Engineering, or related field- Past experience with sales and customer service specifically with SAAS solutions will be good to have.
- Knowledge and a genuine interest in software applications.
- Ability to learn quickly and troubleshoot new technologies and communicate them to others
- Excellent in written and verbal communication
- Excellent problem-solving skills
- Keen to learn new technologies
Region/Shift USA, UK & Europe
Location: Kochi, Kerala
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Job Detail
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Job IdJD2868343
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKochi, Kerala, India
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EducationNot mentioned
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ExperienceYear