Job Description

Job Role: Associate Product Consultant- Cvent Supplier Network (CSN) About Cvent: Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,300+ employees worldwide. As a leading cloud-based technology company, we have over 28,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries. Cvent’s software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time.
About the role: We have multiple Associate Product Consultant positions in our Client Services Department across all three product areas: Event Management, Web Surveys and Supplier Network. As our clients' primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via email. There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible. What You Will Be Doing:

• Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance
• Provide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Document all communication with the client in Cvent’s CRM software
• Strive to meet weekly activity metrics as well as quarterly performance assessments

• Bachelor’s degree with strong academic credentials.
• Excellent communication skills (verbal and written)
• Experience in Blended Process that involves working on Custom tasks & Projects – preferably travel & hotel background.
• Strong business acumen, ethics and high integrity
• Candidate must rank within the top 20% of their present team
• Experience in working on Microsoft Excel and Word.
• Candidates should be ready to work night / late night shifts
• Must be articulate, organized, detail-oriented and have the ability to multi-task
• Quick learner, with a positive attitude and ability to work well within a team
• Should have 2 - 5 years of experience with a reputed organization, BPO or call center in supporting US UK or Australia clients