Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of Process Associate/ Process Developer, Insurance UW!
In this role, you will be responsible for constantly monitoring centralized mailbox and work upon incoming submission emails request using FIFO method
Responsibilities

• Thoroughly review submission requests to identify / validate submission vs referral. Record and refer those that are outside the guidelines to the underwriting department for approval.
• Register only new business submission directed to underwriter/designated mailbox. & update all relevant information in the system.
• Ensure that turnaround time and quality of documents meets Company service standards
• Once the registration is completed, submission is released to designated Underwriter.
• Manage and maintain records including correspondence and data files
• Provide customer service to underwriters, operations staff across the country(s) and other functions within Tango. Contact internal resources to research and resolve issues
• Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures which increase the efficiency of the team. Manage own work in process and support team efforts to ensure that individual, team goals are met.
• Queue Management – Effectively monitor and manage queue in absence of team leads.
• Perform quality audits & sharing RCA on escalations received.
• Monitors, analyses and report on trends in the key underwriting performance drivers.
• Client Facing Role - Leading weekly discussions on operations with Canada stakeholders

• Graduate / Postgraduate – Any with good problem solving skills
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ability to function effectively in a team environment exercising good judgment
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work
• High level attention to detail and accuracy with high customer service orientation.
• Good Communication & written English skills
• MS Excel Skills – Intermediate
• MS Word- Intermediate

• Good interpersonal skills with full understanding of US/Canadian insurance dynamics
• React proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving.
• Excellent processing skills and a positive, ‘can do” attitude.