Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. We are inviting applications for the role of Process Developer, Procurement We require someone with extensive knowledge and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, effective, high quality service and assistance before, during, and after the customer%27s requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering. Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided Responsibilities . Process purchase requisition and supplier-set up . Handling email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer%27s requirements are met . Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken . Develops communication between customers to have a smooth transaction . Ability to perform and resolve query of a customer to build a better relationship . Monitor generic email box for incoming queries and acknowledge them as per SLA . Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes . Follow up with requesters/co-functional teams to provide quicker resolutions . Follow up with Suppliers/Vendors wherever required . Provide periodic updates to users/impacted parties on the status of the ticket/issue raised . Transfer/Raise inquiries to appropriate teams for resolution Qualifications we seek in you Minimum qualifications . Graduation in Commerce (B.Com) . Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable . Excellent Communication Skills - Written and Spoken . Customer Management Skills . End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.) Preferred qualifications . Proficient with MS Excel . Understanding of Procurement/Supplier Set-up Concepts . Familiarity with WorkDay and Coupa will be an added advantage Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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