Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for We are inviting applications for the role of Process Developer, OTC! In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer. The individual must be an active contributor towards the overall objective of the project. We are looking for some who should be open to work in any shift as per the business requirement. Responsibilities . Receive Monthly/yearly Trade Promotion set up request (Contracts) . Review the Trade Promotion Request . Set up Trade Promotion in the system . Handle Deductions & payment . Receive Invoice/deduction request, validate disputes & indicate reasons for Valid/Invalid . Coordinate for appropriate approvals with Client . Review invoice and any relevant adjustments or deductions with customer . Contact internal partners (CS, Business, Sales team, etc.) to discuss resolution options . Coordinate with Sales for approvals . Resolve reason for deduction . Attach backup documentation . Good analytical and problem-solving skills . Ability to learn ERP systems with preferable knowledge of SAP . Ability to communicate verbally and through e-mails with businesses . Excellent MS Office skills including MS Excel . Good Communication Skills & Typing Speed Qualifications Minimum qualifications . Any Graduate . Strong Communication Skills (verbal and written) . Knowledge of SAP Preferred qualifications . Good customer handling skills . High Energy level Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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