Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to \xe2\x80\x9cDeliver the best people flow experience\xe2\x80\x9d. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow\xc2\xae, we make people\xe2\x80\x99s journeys safe, convenient and reliable, in taller, smarter buildings.
Why this role?
KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join our chennai KONE India, as a Process Agent
What will you be doing?
Processes a transaction request within the agreed Service Level Target for quality, response-
and throughput time, efficiency, etc., while respecting the KONE Way process definition and
unit-specific instructions
Validates if all required information or documentation is provided prior to executing the
transaction, and seeks any required additional information, documentation or approval from the
unit
Minimizes work for the unit when routing requests throughout the process by:
o Send sub-requests for other process teams efficiently within SSC and tracks their
completion to continue the process
o Validating all possible documentation before asking clarification from the unit
o Identifies the right contact in the front line for additional review or approval steps, where
possible directly with the business person involved (unless otherwise stated in the unit
instructions).
o Clearly communicating which steps are requested from the unit
Are you the one?
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