Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies.

Learn more on and about their experiences working at ServiceNow.



Job Title Product Owner, Business Process Analyst (CPQ)

Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.

We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


Job Summary
This position reports to the Director of Product Management (Digital Innovation & Transformation). This role will be responsible for managing and supporting the Configure, Price, Quote (CPQ) processes across the Sales Go-to-Market organization with significant business process experience with Quote to Cash. Partner closely with all major business functions across the quote to cash life cycle, including sales, deal desk, sales operations, sales finance, order management, pricing, product management, invoicing, and revenue finance. Drive major cross-functional initiatives that are enabled through core CPQ functionality. Responsibilities include functional expertise in the Quoting, Pricing and Product Configuration processes.

Essential Functions
Partner with the Quote to Cash (Q2C) scrum teams and global business owners to address process improvement and drive efficiency
Take complete ownership of the business deliverables including any customizations and enhancements in the Sales CPQ areas. Reduce cycle time and improve through put and delivery of the IT development team
Ability to discuss functional and the solution aspects of a project effectively with IT development. Should be quickly able to understand and evaluate the challenges
Participate, influence and drive cross-functional projects that impact the Quote to Cash processes.
Drive continuous process improvements and operational efficiencies across Q2C, primarily in the CPQ area. Also, drive scalability initiatives in an effort to make the systems and processes more reliable, predictable and efficient
Good communication is a must. Dealing with business partner is very important aspect of this role.
Collaborate with key business stakeholders, IT, external partners and third-party software vendors to implement effective and resilient solutions
Able to juggle multiple projects & tasks and successfully prioritize and deliver results in the face of competing business interests
Proactively refine upstream solutions to avoid downstream business or IT process and data issues
Undertake post-implementation business support and troubleshoot and resolve systems issues working with the IT support team
Nice to have third party software experience related to CPQ
Strong teamwork and interpersonal skills

Additional information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisit for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

What you get to do in this role:

• Consult with internal clients to develop solutions that leverage Highspot Sales Enablement / Content Management System
• Review and analyze content and performance metrics to recommend new organizational methodologies
• Understand business and content-related problems to identify and present solutions
• Provide support and ongoing services for internal clients in accordance with SLAs
• Manages overall Services project calendar and prioritization
• Develops overall project plan models, templates, and resourcing requirements
• Creates and manages individual project plans and secures resources (includes determining support roles)
• Transforms current project planning tools by aligning with best practice systems and processes
• Defines processes and requirements for request-related platform architecture (EnableNow instance)

Qualifications

Qualifications Requirements
Requires 5-6 years of business process experience with strong knowledge of CPQ. Primary focus on gathering requirements, process improvements and solution design. Extensive experience as a business analyst in the Quote to Cash lifecyle, with CPQ as the core. Strong business partnership experience required, with proven track record of successfully driving cross-functional initiatives, enhancements and support issues. Exposure to a third party CPQ is desirable.

To be successful in this role you have:

• Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata
• Ability to understand existing content structure and use-cases to help guide new structure implementation
• Experience with re-architecting platforms that have a singular product-focused architecture to a more complex matrixed focus.
• Critical thinking, analysis, troubleshooting, and problem-solving expertise
• Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates
• 5-10 years of experience in management consulting, asset management marketing, sales operations, or a related field
• Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word and PowerPoint
• Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels
• Knowledge of data systems and structures
• Proficiency with Microsoft Dynamics
• Ability to work independently and as part of a team in a highly dynamic and fast-paced environment
• A 'can do' attitude to fast-paced and dynamic situations, challenges and customers
• Ability to translate technical requirements into business value and ROI

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.