Job Description

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India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Position Title: Process Analyst - Trade Operations Function/Group: Finance
Country: India Location: Mumbai
Recommended Level: L12 Job Type: Full time
Role Reports to: Manager - Trade Operations Geographical Scope of the Role - Location: Domestic
Percentage of travel required: 5%

Shift Time - 11 AM-8 PM

Job Overview -

Specialized role for managing end to end Trade Payment process flow across various teams of Order Management, Cash Application, Special Payments Team, Retail Trade Payments & Service AR team for customers segments of Canada/USRO (Grocery, WM/Channels/Specialty Retail). The role entails close interactions with ICS Managers / TLs / CTS and various GIC internal departments to manage deduction balances within KPI metrics such as timely coding of residual cash, researching on invalids, follow-ups and maintaining Trial Balance goals for each customer within the segment. The role is also entrusted with the responsibility and accountability to maintain SAP updates for the customer

A critical to success factor for the role is to proactively partner with all stakeholders to identify trends on customer behavior and resolve issues that cause disruption in the payment process. The expectation from the role is also to identify and drive process improvement for streamlining processes and maintaining the health of process via strong knowledge management practices of documentation, training and coaching of new joiners

Job responsibilities -

35%

of Time Process Administration

• Ensure the process flow across the three teams is synchronized for all customers across teams of OMT, Cash Application, Special Payments, Trade Payments & Service AR
• First point of contact for escalation resolution for all process related concerns raised by ICS or Sales
• Process and manage all standardized and non-standardized client escalations by conducting research/fact-finding
• Provide process expert service to team member, also able to individually contribute as needed by the business - internal SME for query resolution
• Resolve process related issues with minimal involvement from ICS and document issues and learnings
• Monitor performance to ensure smooth functioning in accordance to the pre-set deadlines, procedures and service standards (SLAs) for all customers
• Maintain the team's quality in service delivery by providing expert technical referral support & setting and conducting monthly product knowledge tests (PKTs) for team members
• Conduct needs assessment for the team members through audits and impart regular training - process refresher and new joiner programs

30%
of Time Process Analysis & Controls

• Analyzes customer behavior trends on all open deduction balances for assigned accounts to achieve deduction metrics
• Identify customer change in trend and related risks, communicate to ICS & GIC Management in a timely and appropriate fashion
• Conduct calibration calls with the stakeholders to understand expectations, provide feedback and reports and resolve queries or escalations
• Identify, recommend and facilitate the implementation of process improvement initiatives to improve efficiency
• Understand, gather, & maintain all necessary documentation to satisfy Compliance requirements.
• Deliver accurate and timely customer tracking reports that increase deduction trend visibility & meet business needs

25%
of Time Payment Processing

10%
of Time Others

• Educate and institutionalize CI tool implementation & practices within process
• Ensure strong, clear process documentation and controls are in place & review them every 2 months

Education

Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Masters
Preferred Major Area of Study:
Required Professional Certifications: SAP
Preferred Professional Certifications: CI, Process Improvement, Trade Planner

Experience

Minimum years of related experience required: 5-6 years
Preferred years of related experience: 3 years

Specific Job Experience or Skills Needed

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Excellent verbal and written communication skills
Strong interpersonal & influencing skills
Advance Excel knowledge
Ability to work in a fast paced environment
Possess strong problem solving, negotiating, and decision making skills
Be able to analyze and interpret financial information
Be able to handle multiple and conflicting priorities

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best -- bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.