Billing Support - Process Analyst is responsible for providing effective and timely support to customers on their Billing and Payment related queries. This includes active focus on enquiry resolution, a positive customer focused attitude always and ensuring that all the necessary action is taken to resolve a customer\xe2\x80\x99s enquiry. The process analyst should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence.
The Process Analyst resolves issues utilizing complex information systems, displays excellent problem-solving skills and shows high level of urgency and ownership to ensure customer satisfaction.
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