Principal Product Success Manager

Year    India, India

Job Description


Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Work 1:1 with SPM \'s most strategic customers to drive the adoption of new product capabilities and functionality . Develop a deep understanding of SPM strategic customers, and their use of SPM products and b uild long-term relationships with their key stakeholders. Work across ITX sales and Acc ount teams to identify SPM renewal risk s and ensure remediation steps are identified and actioned. Interpret metrics and data analysis to identify at-risk customers and take proactive measures to mitigate adoption and revenue risks. Execution of product adoption programs for non-deployed customers for your area of responsibility . Influence and provide recommendations to customers and partners on the intended use of SPM products . Proactive resolve customer escalations and a dvise customers on how they can use SPM products to successfully achieve desired outcomes. Develop and leverage successful relationships across the ServiceNow organization that include Product Mgmt., Account teams, Sales, Customer Outcomes, Partners, Renewals, Customer Advocates , Support and others. Be the voice of the customers by providing feedback to SPM product managers on product functionality to help advance the SPM product roadmaps. Support Customer Outcomes and Partners delivering new product functionality to customers. Contribute to the ongoing expertise of the Product Success team. Qualifications 5+ years\' experience managing customers and building cross-functional relationships. Experience and domain knowledge of the solutions that support Project and Portfolio Mgmt., Hybrid Project Mgmt., and Enterprise Architecture. Feature and Technical Knowledge of the SPM Product suite that includes Strategic Planning, Project Portfolio Mgmt., Agile & SAFe, and Application Portfolio Mgmt. Solution skills that include both feature and technical knowledge to help solution SPM products meet customer desired outcomes. Ability to handle tough consumer situations, and escalations and manage multiple customer engagements. Ability to manipulate and analyze data, create dashboards and other visual aids. Detail oriented and able to document work efforts. A hands-on individual who can roll up his/her sleeves, work with others and create new learnings. Knowledge of the ServiceNow Platform and how this enables the adoption of SPM products. Fanatical about customer success and assisting customers. Strives in a fast-paced and fluid environment. You are a great teammate who drives to collaborate and succeed. For positions in California (outside of the Bay Area), we offer a base pay of $156,420 - $273,780, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area please contact your recruiter for additional information. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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Job Detail

  • Job Id
    JD3107889
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    India, India
  • Education
    Not mentioned
  • Experience
    Year