Job Description

Duties for the Product Success Manager role include a broad range of tasks such as, maintaining ongoing User relationships, networking, deliver product presentation, training, or consultancy, contributing to usage and revenue growth. Your technical expertise will provide insights on client-to-business interactions and assist in improving user experience through product support. Successful candidates will demonstrate analytical skills, aptitude for learning and using new software and be able to communicate clearly and effectively. The ideal User Success colleague will engage with our Users, maximize value, and create strategies to grow our User base. Responsibilities Develop and conduct technical presentations and product demonstrations Deliver Training, mentoring, and consulting sessions Coordinate, evaluate and improve tutorials and other training materials Analyze user data to improve user experience Serve as the primary liaison between company and users Implement onboarding processes for users Handle and resolve user requests and technical issues Develop and manage client business development Sustain business growth and profitability by maximizing value Enhance and continually improve user satisfaction Articulate technology and product positioning to both business and technical users Qualifications Bachelor\'s in civil engineering & Masters in Transportation or equivalent. A strong knowledge and experience in Highway Design, Conceptual Design, Rail Track Alignment Design Experience with Bentley Mx Roads/OpenRoads Designer, LumenRT, OpenRoads Conceptstation, PowerRail Track/ OpenRail Designer or other related industry software such as Civil 3D, Infraworks, Navisworks etc. Ability to learn and effectively demonstrate, configure, and consult on Bentley\'s OpenRoads Designer and OpenRail Designer. Excellent written and oral communication, as well as strong presentation skills Ability to learn and effectively demonstrate Bentley\'s software product line About Bentley Systems Equal Opportunity Employer Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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