Job Description

Principal lead manages the team that supports the hardware/software/network technologies production environment by proactively monitoring and quickly responding to hardware/software/network incidents across multiple technologies within the technical area of expertise.
Collaborate with vendor/contractor partners to develop and implement detailed design, configuration and engineering strategies/solutions to resolve issues/incidents while remaining focused on security, up-time and performance. Provide troubleshooting and resolution to complex problems/issues.

Responsibilities
Major Areas of Accountability:
People management and leadership of a group of Middleware engineers.
Troubleshooting & Incident Management ~~ Proactive Monitoring & Preventative Maintenance ~~ Analysis ~~ Leadership & Partnerships ~~ Processes, Standards & Best Practices ~~ Documentation ~~ Continuous Learning
Perform complicated, difficult, and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for multiple technologies with the technical area of expertise. Responsible for designing, reviewing and approving and deploying robust, stable and manageable solutions while minimizing hardware/software/network downtime. Frequently assist in the procurement, configuration, and integration of new technologies.
Ensure the up time and response time SLAs/OLAs for services are met and or exceeded. Proactively monitor the stability and performance of various technologies within area of expertise and takes appropriate corrective action prior to an incident or problem occurring. Ensure patching and regular maintenance is performed as required. Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
Manage effective relationships and works in partnership with leadership, team members, vendors, and contractors to deliver robust technical solutions ensuring that service level commitments and project time lines are maintained. Provide technical expertise, leadership, direction and prioritization of work to team members ensuring outstanding service delivery. Frequently mentor, coach and contribute to the development of peers and other team members.
Provide thought leadership and influence the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies. Promote re-use and develop consistent technical build, implementation and support processes. Responsible for the validation and adherence to defined standards. Ensure ongoing improvements align with IT Information Library (ITIL) principles and technology Systems Development Life Cycle (SDLC) methods.
Create, maintain and update documentation of detailed design documents, diagrams, engineering specifications, build changes, models, troubleshooting and support guides, systems metrics and Standard Operating Procedures as required to ensure operational excellence.
Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business. Effectively present the value proposition of business appropriate emerging technologies to technology leadership.

Required Qualifications
Bachelors degree in Computer Science, Engineering, MIS or related field; or equivalent work experience.
10-15 years of Extensive knowledge and understanding of Middleware application server technologies (Weblogic/Websphere/Apache/JBOSS/IIS/Tomcat/AWS) with 10 yrs of vast experience in Production support.

Preferred Qualifications
Experience in delivering technical solutions through both vendor/contractor and employee resources.
Executing in a DevOps model
Migration of data center functions to cloud
Experience in Performing deployments to multiple environments for applications hosted on Weblogic/Websphere app servers
Experience in setting up TWS domains and creating Job streams and Jobs for calendar run cycles
Experience in implementing Security Policies, Enable Security on components and SSL.
Experience in Pushing configurations and installations using ANSIBLE
Education: Any Graduate
Industry: Financial Services/Stockbroking, Banking

Skills Required