Lead Systems Operations Engineer Product Support

10 to 12 Years    Bengaluru/ Bangalore (Karnataka)

Job Description

About this role:
Wells Fargo is seeking a Lead Systems Operations Engineer...

In this role, you will:
Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
About the Role
Technical:
Ensuring all the applications and systems are up and running fine for customers.
Handling all production support escalations and EACO calls during India day hours and resolving the issue with minimum TTR.
Guiding your own and partner teams during the with your EACO issue technical expertise.
Doing trend analysis and taking proactive measures for frequently occurring issues.
Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.
Setting up monitoring for application, server, batch job etc. using different monitoring tools like AppDynamics, Splunk, Sitescope, APM.
Troubleshooting Application and Autosys Batch job issues.
Game Plan review and Coordination of CR Implementation/Execution.
Build efficient and high performing team who are able to work independently on all the support activities, and plan/manage the support coverage provided.
Process streamlining for Incident management, Change management, Problem management.
Motivate team members and promote a strong sense of support, ownership and urgency
Facilitate communications within the team and facilitate knowledge sharing amongst the team and other personnel.
Drive automation to reduce the manual efforts performed by the team.
Participate with Technical Architect, DBAs and development team in defining and validate user requirements (technical), coordinating system updates, installing upgrades and patches

Non-Technical:
Excellent verbal and written communication skills and ability to communicate with US partners directly.
Ability to build relationships, trust and credibility from the outset, with a strong focus on effective customer service.
Initiate, facilitate and coordinate bridge line activities as needed during critical production support (P1) events
Good problem solving and analytical skills
Participating in applications/systems upgrade testing and updating the relevant documentation
The flexibility to work in ad-hoc shifts when required.
The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals
Proven knowledge of diagnostic and support tools used in the application support environment

Job Responsibilities

The resource is responsible for installation/configuration of the application, and also any application upgrade or patching.
Responsible for Code migration and application deployments in non-prod and Prod environment.
Vulnerability assessment and remediation for all Prod/Non Prod.
Performance analysis and remediation of the application. Capacity planning.
Preparing Game plan and Change Request creation and implementation in all Lower and Production environment.
Supporting Development team on all the infra requests like code migration, file movement, and assist in code issue debugging.
Ensuring the Production application is available for Business, and QA/SIT environment for testing.
Enabling monitoring for all the application/batch jobs and servers.
Monitoring all the alerts for application and autosys jobs and take necessary action to fix the issue.

Essential Qualifications
Core skills 10 to 12 years in with Production Support experience. Strong in 3 tier application Concepts, with Load balancing, Veritas Clustering, Site minder Authentication, MQ integration, BI Publisher Integration hands on.
Experience with engineering automation solutions using shell, powershell, python scripting.
Good Knowledge in Unix/Linux OS, and shell scripting, DevOps, Autosys job setup and monitoring.
Experience with Applications and Database (Oracle) Performance Tuning, Scaling, Security, Capacity Planning, Resiliency Best Practices.
Basic knowledge of IHS, Apache Httpd, WebSphere Application Server, F5 concept, NAS/SAN storage
Worked on Venafi Certificate Management System.
Good business communication skills in English
Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM
System Knowledge & Analysis
Problem solving & critical thinking

Desired Qualifications
-ITIL Certified (Basic V3 foundation)
Education: Any Graduate
Industry: Financial Services/Stockbroking, Banking

Skills Required

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Job Detail

  • Job Id
    JD2902541
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bengaluru/ Bangalore (Karnataka),
  • Education
    Not mentioned
  • Experience
    10 to 12 Years