Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities Join us to do the best work of your career and make a profound social impact as a Principal Service Delivery Engineer on our Service Delivery Team in [Mumbai].

What you\xe2\x80\x99ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers\xe2\x80\x99 priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Be responsible for service delivery costs, service level and coordination of resources
• Develop and maintain direct customer and broader service delivery relationships
• Assist in implementing delivery management process improvements
• Target opportunities for growth within the customer environment

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here\xe2\x80\x99s what we are looking for with this role:

Essential Requirements

• Should have strong organizing and planning skills to oversee and efficiently implement program deliverables
• Strong analytical, problem solving, negotiation and organizational skills with strong priority setting and delegation skills.
• 8 to 12 years of relevant experience

Desirable Requirements

• Bachelor\xe2\x80\x99s degree
• Strong proven ability to lead sub-teams

Who we are We believe that each of us has the power to make an impact. That\xe2\x80\x99s why we put our team members at the center of everything we do. If you\xe2\x80\x99re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we\xe2\x80\x99re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30 June 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Job ID:R244480
Dell\xe2\x80\x99s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.