Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of Principal Consultant - Business Analyst (Service Now)

The incumbent will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.

Responsibilities

• Liaise with BA / TA for requirements related questions
• Develop solution as per requirements
• Perform Unit testing, fix defects identified in Unit testing
• UI Actions / UI policy / Access Control Lists, etc.
• Write various Server-side scripts using Script Includes.
• Use ACLs for controlling the security mechanism in Service Now
• Understand and debug system logs
• Ensure smooth API ServiceNow Integration with external tools

Qualifications we seek in you!

Minimum Qualifications

• B.E / MCA / Relevant degree and ITIL framework exposure
• Prior working experience with ServiceNow
• ITIL V3 Foundation Certified
• ServiceNow Admin / Dev Certified
• Experience in Production support tasks
• Experience in ServiceNow Application maintenance including version upgrades.
• Relevant experience as a developer and experience in Develop, Design ServiceNow solutions -in a variety of modules (ITSM, GRC, VRM, HRSD, CMDB, ITOM, etc.)
• Coding experience in ServiceNow scripting / JavaScript / REST / Webservices / Angular JS etc.

Preferred qualifications

• Implementation Specialist certifications are preferred
• Good management, analytic, problem solving & interpersonal skills
• Self-motivated, Positive outlook & result oriented
• Effective communication skills
• Good knowledge of available IT systems/tools and always keep up to date with new developments within the IT industry

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.