Job Description

Job Title Pre-Sales Manager Key Responsibilities
Discovery & customer engagement

• Conduct discovery workshops with customers or prospects (technical & business value discovery)
• Proactively analyze customer products and service requirements to propose potential product/process improvement areas
• Develop relationships across customer organizations necessary to understand business strategy, requirements, challenges and decision processes to propose adapted IT solutions.
• Understand the Amadeus strategy and vision and apply it to solution positioning & selling.

Scoping, Recommendation & creation of a personalized solution

• Document end-to-end mapping of the customer\xe2\x80\x99s technical eco-system & flows
• Leverage deep product knowledge to design innovative solutions addressing customer needs
• Ensure required internal units (PMM, PM, R&D, Ops) are activated & aligned in the pre-sales phase as needed for solution design
• Lead functional and technical scoping workshops in identifying and referencing any/all gaps and interfaces to be developed as part of the targeted solution.
• Recommend solutions that optimize value for both the customer and Amadeus
• Ensure alignment with CSM & Account Manager on what the customer needs

Presentation & Demo delivery

• Produce and deliver customized solution-related presentations including product demonstrations, translating software features into benefits for solving customer business problems in order to maximize the customer\'s perception of solution value
• Prepare & present personalized value proposition
• Create and validate proof of concepts with customer and prospects if appropriate
• Present and secure technical sign-off with customer

RFP/RFI engagements

• Work alongside account management, PMM, PM, CSM and identified key stakeholders to analyse, develop and present customer proposals (RFP/RFI engagements)
• Plan and manage all solution-oriented activities of bid projects.

Solution Delivery

• Prepare & drive solution handover activities to delivery projects/implementation teams
• Contribute to solution rollout projects as needed

Internal communication & alignment

• Collaborate with Amadeus and market partner Account Managers & CSMs to identify & progress Business development opportunities through customer engagement, BRMs, pipeline reviews, market presentations & industry events.
• Proactively engage with partner PreSales representative to drive improved pre-sales practices (methodologies, documentations etc.) with learnings from customers engagements, share best practices and post-mortem exercises
• Interact between internal Amadeus stakeholders, market partners & customer senior management as required

Ideal Candidate

• Bachelor\xe2\x80\x99s Degree in Scientific, Computer or Business studies
• Fluent Hindi and English speaking, professional level mandatory.
• +10 years\xe2\x80\x99 experience in a customer facing role, preferably consulting, sales or account management
• +7 years\xe2\x80\x99 experience in the Travel Technology industry: IT sales, consulting or GDS business
• +5yrs experience in Online Travel IT Operations/ecosystem
• Proven ability to understanding the business of the customer & effectively present ideas and communicate to variety of audiences (c-suite to travel consultant) that display value
• Able to influence decisions and provide support as needed
• Ability to multitask and juggle several responsibilities simultaneously
• Positive and collaborative attitude, willing to relate and work closely with others

Diversity & Inclusion We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.