Position: Post Sales Manager- SA Location: Pune Level: M1-M2 \xe2\x80\x8bAbout Magicbricks Magicbricks, a division of Times Internet Limited, a wholly owned subsidiary of Bennett, Coleman & Co. Ltd (The Times Group) is India\xe2\x80\x99s largest and most trusted property marketplace for all property-related needs, enabling buyers, sellers and renters with the help of technology No 1 Property Site website that provides a common platform for property buyers, sellers & renters to locate properties of interest across India, and source information about all property related matters Magicbricks, is and has been adjudged as the most preferred site in India, by independent surveys. We are 1000+ employees, 11 business verticals with offices across 35 cities and headquartered in Noida. Purpose of the Job
To ensure the overall satisfaction of a company\'s customers Role Summary 1. Allocated Clients v/s Success Meets at Client Office for Campaign Health Check/Support & on the spot QRC resolution
2. C-SAT received v/s Allocated Clients %
3. +C-SAT v/s Total C-SATs received Trends
4. Expired Clients v/s Renewed Clients%
5. Expired Clients Revenue v/s Renewed Clients revenue%
6. Renewal Base Status breakup (Renewed/will renew/No Inventory left/Not satisfied with deliveries etc)
7. Clients v/s Site Visits done v/s Bookings identified
8. Clients identified who are coming up with New Projects or existing Projects (not on MB) where Upsell/Cross-sell opportunity identified
9. Competition Benchmarking - Identifying clients
10. More Insights like Highlighting Client planned FY Spends of specific Clients for Sales upsell/cross sell opportunity
11. Appreciation received from Clients - Success Stories Job Specification 1. Experience of more than 2.5 years.
2. Graduate or Postgraduate in any stream
3. Target Industry: Start-ups, Media, Ad agencies
4. 3 to 6 years exp in handling ad campaigns either from Sales or Service background Job Type: Full-time Salary: 91,000,000.00 - 91,500,000.00 per year Benefits:
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