Job Description

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Job Responsibilities :

• Take complete ownership to support onboarding new clients (including e-commerce / TP3 / TPX names) and supplement implementation across all Asia locations
• Client deal engagement and participate in client meeting / visit and CDMC deal review
• Spearhead RTT (Ready To Transact framework) for APAC deals, co-ordinate and support client setup, Production Verification Test, Go Live monitoring and post go live metrics review
• Perform detailed requirement analysis and Operational Due Diligence, work for optimal solution with minimal manual touchpoints or exceptions, payment flow analysis to improve Turnaround Time, and perform Vulnerability Assessment for End-To-End Solutioning
• Post Go Live review of KPIs (STP, OFAC, Investigations, Client queries) and responsible for remediation and improvement
• Provide weekly client scorecard to track client onboarding experience from front to back
• Work with Billing team on client billing set up, monitoring post production issues related to billing and continuous process improvement
• Provide co-ordination between the various business partners, including Client Implementation team, In-country Operations, Hub Operations, Product Management, Client Service etc., to ensure consistent transformation plan, seamless execution and strong partnership
• Lead Global GCS+ COE to provide support to key clients with follow the sun model
• Lead a team of professionals (Associates and VPs) and build a cohesive team to deliver local, regional and global goals and objectives
• Build exceptional relationship with business partners and stakeholders
• Presentation of business updates to Senior LOB Executives

Required Skills, Knowledge & Qualification :

• At least 15 years of working experience in Cash Operations; client-facing or implementation experience will be a good value add.
• Demonstrates good understanding of e-commerce / TP3 / TPX business operation, country specific regulatory requirements and supplement client & franchise with innovative on-boarding and operational support solution
• Full understanding of Treasury Services business, operations, dealing with e-commerce / TP3 / TPX on-boarding and technology strategy, as well as payment, deposit and liquidity products
• Strong collaborative skills to manage matrix managers and stakeholders
• Strong analytical skill, self starter and drive transformation independently
• Proven leadership experience and ability to use appropriate methods and flexible interpersonal style to motivate and build a cohesive team for achieving team objectives
• Proven ability to implement and manage change across direct units as well as remote units
• Strong communication and presentation skills; ability to communicate pro-actively and openly with internal and external business partners - to executive level
• Effective delegating, planning and time management skills to meet deadlines and team objectives
• Willingness to take ownership and accountability to deliver business goals independently - execution to achieve specific desired results
• Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements
• Ability to effectively address and manage conflict to help improve client experience

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

J.P. Morgan Payments is among the world\'s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.\xe2\x80\x8b

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

JPMorgan Chase