Job Description

Job title: Patient Engagement Officer (Tagalog) Soft skills:
1. Multitasking skills
2. Excellent customer service
3. Detail oriented
4. Accountability
5. Team player
6. Willingness to listen and learn Technical skills:
1. Multilingual - English/Tagalog
2. Google Suite (Spreadsheets)
3. Typing experience
4. Highly effective communication skills in English and Tagalog
5. Analytical skills for good decision making Educational qualification:
Graduate or equivalent Past experience:
Not Required; experience is a plus Job overview:
This profile is responsible for engaging the customers with the practice. Responsible for day to day activities of recalling a patient, reminding them of their appointments, keeping a close contact for their appointment completion and also managing the patient\xe2\x80\x99s information in the CRM. Roles & responsibilities:
1. Working on multiple applications for gathering customer\xe2\x80\x99s information 2. Scheduling appointment 3. Updating the demographic information of the customer in the software 4. Reminding about the appointment 5. Incoming call management 6. Fax management 7. Message management 8. Tracking the patient\xe2\x80\x99s appointment until completion - Recalling the No Shows and Cancel 9. Managing the Customer Relationship Management Software 10. Being engaged in other operational activities 11. US shift hours Job Types: Temporary, Freelance Benefits:

• Internet reimbursement
• Paid time off
• Work from home

Schedule:

• Night shift
• US shift

Experience:

• total work: 1 year (Preferred)

Language:

• Tagalog (Required)

Shift availability:

• Night Shift (Required)