Job Description

Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.

Our client a leading medical billing services Provider Company having their Head Quarters in the US and Indian office located at S.G. Highway, Ahmedabad.

Position: Patient Communication Specialists

Location: Ahmadabad.

Qualification: Graduate/ Under-graduate who are career-oriented

Experience: Freshers or 1-5 years of customer service experience

Office time: Night Shift (6:00 PM TO 3:00 AM)

Gender Any

Salary Best in industry

Working days: Monday to Friday

Job Responsibilities

• Answer high-volume calls from patients and Providers' office.
• Make outbound calls to referring doctors, patients, and insurance companies to get updated insurance or demographic information on patient accounts
• Respond to RCM voice mail and email in a timely manner
• Communicate effectively with various departments within Revenue Cycle Management
• Research explanation of benefits (EOBs) and/or denials in the system to assist patients and explain balances
• Update billing system with updated patient demographic information

Education & experience

• Graduate/ Under-graduate who are career-oriented
• Freshers or 1-5 years of customer service experience
• US/ UK Call centre/ BPO experience preferred

Knowledge, skills, & abilities

• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn Revenue Cycle Management workflows related to patient communication
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

Eligibility:

• Excellent communication skills in English (verbal and written)
• Fresher / 1-5 yrs of experience in International KPO / BPO

Perks:

• 5 days working
• Learning and Career Growth opportunities
• An Open Work Culture

If interested kindly share your updated resumes on recruitment.synergy2@gmail.com