Job Description

Global University Systems (GUS) is focused on becoming one of the world\'s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible, industry-relevant qualifications. GUS delivers a wide variety of programmes, including bachelor\'s degree programmes, master\'s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions- whether on campus in Europe, North America, or even in their own home - they\'re joining a network of 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries. Position: The International Department is at the forefront of revenue generation and the maintenance of revenue security from a range of opportunities presented across the vast product portfolio. This activity is represented mainly by stakeholder and/or account management. In this role the candidate will lead on setting up effective communication to any complains raised by our partners, specifically in relation to compensation. Key Responsibilities And Accountabilities Maintaining systems for effective record keeping for all cases and complaints Maintaining complex commission process Stakeholder communication Review and improvement of processes Effective record keeping Serves customers by providing product and service information and resolving product and service problems. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer\'s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Requirements: Customer Service experience minimum of 3 years. Bachelor\'s Degree Financial qualifications Strong communication skills (written, oral & email) Telephone etiquettes. Presentation skills Analytical and problem solving abilities A positive and determined approach Ability to use own initiative and pay close attention to detail Excellent organisational and time management skills including ability to cope with competing demands and to prioritise tasks Confident in dealing with various levels of seniority Capable of working independently, and having responsibility as an individual Exhibit professional standards of behaviour at all times Advanced Excel skills Understanding of financial concepts Working under pressure Working with multiple internal and external stakeholders Other information: Please note this position is only available on our Consultancy agreement. We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success. GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

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