Job Description

Greetings from MyIELTS Partner Pvt. Ltd.We are looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support. You should display excellent interpersonal and communication skills and should possess a proven track record of successful customer service and management skills.Responsibilities:

• Create and update online support tips, directions, tutorials, and documentation.
• Support users with the overall functionality of the Application.
• Assist with training of students related to digital tools and practices.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking to customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Providing support in the form of procedural documentation.
• Testing and evaluating new technologies.

Requirements:

• Bachelor's Degree
• Good written and verbal communication skills (English, Malayalam / Hindi)
• Prior experience in tech support or a similar role will be an added advantage
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.

Location: ThrissurJob Type: Full-timeSalary: ?12,000.00 - ?18,000.00 per monthBenefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time

Schedule:

• Day shift

Ability to commute/relocate:

• Thrissur, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Speak with the employer
+91 7012014949