Partner Customer Success
Year Noida, Uttar Pradesh, India
Job Description
Purpose of the role -
We will not be successful unless our customers are receiving massive value from our service. RG is looking for Partner- Customer Success who will own driving success for our customers.
This role includes responsibilities for Customer Success activities (e.g.; on-boarding, support, services, adoption, etc.), Account Management (e.g.; advocacy, retention, strategic consulting, etc.) and outcomes (e.g.; renewals, up-sell, etc.).
Responsibilities
- Drive Customer Success Outcomes
o Expand our revenue in accounts through cross-sell and up-sell
o Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
o Drive new business growth through greater advocacy and reference-ability
- Define and Optimize Customer Lifecycle
o Develop listening points in journey (e.g.; usage, satisfaction, etc.)
o Standardize interventions for each point in journey
o Define segmentation of customer base and varying strategies
o Identify opportunities for continuous improvement
- Manage Customer Success Activities
o Training
o Professional Services
o Customer Support
o Customer Success Management
o Renewals
o Cross-sell / Up-sell
o Advocacy
Competencies
- Minimum 4 -7 years' experience with significant time spent in hospitality/travel technology or SaaS company.
- In-depth understanding of hotel distribution technology is preferred (including connection with OTAs, GDS, content etc.)
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales experience with a strong commercial acumen
- Ability to read commercial contracts and understand legal clauses
- Strong empathy/obsession for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills
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Job Detail
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Job IdJD2955404
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear