Job Description

Join one of the world leaders in global agriculture engineering Technology. AGCO's consistent efforts to deliver smart farming solutions leveraging technology and engineering prowess has helped create innovative global platforms like Precision AG Technologies.
In Support of AGCO's Farmer First purpose and clear intent of developing innovative technological solutions, we are opening a new digital capability centre located in Bengaluru, India,
The centre would focus on augmenting AGCO's global IT and Digital capability and investment in high-quality technology, innovation, and R&D talent.
The teams will be an integral part of AGCO's global ecosystem. They will work as part of a global cross-function and cross-cultural team, working together to deliver AGCO's purpose to provide Farmer-focused solutions to sustainably feed our world and our vision to be the Trusted partner for industry-leading, smart farming solutions.
"So if you are interested in working for a diverse organization that provides global opportunities, has a vision and purpose to help solve one of the biggest problems of our time and who is on the forefront of innovation, please apply today!"

Who We Are Looking For:
AGCO is looking to hire candidates for the position of Sr. Customer Success Engineer.
The Sr. Customer Success engineer is responsible for the adoption and assistance of AGCO Digital Products to AGCO customers and dealers, which includes assisting the user with any technical or operational queries related to the AGCO Digital Products. The Sr. Customer Success Engineer. will be the expert of the Digital Products and will be responsible for increasing adoption of AGCO’s Digital Products. Responsibilities include trouble-shooting and diagnostics for all product issues and then communication in the forms of tele-service, web communication, publications, dealer training (as required). The Sr. Customer Success Engineer is expected to be a recognized product expert on their assigned product(s).
What You Will Do:

• 
  Assist AGCO customers and dealers in adoption and/or troubleshooting of any technical and/or operational queries.
• Develop strategy to increase adoption of digital products by identifying training needs, video tutorials, help articles etc. using trends from received customer queries
• Partner with AGCO’s training team, Customer Support Team and Product Management team to develop training tutorials, videos and articles.
• Participate in cross functional meetings with Product Management, Information Technology, and Digital Transformation Office to drive customer issues to resolution in timely manner.
• Participate in pilot projects to support new Digital Product Rollouts in various regions globally.
• Develop, manage and own content for chatbot and adoption platform to provide on the go assistance to the user.
• On certain occasions, perform site visits, occasional dealer and customer visits, as project requires.

What You Will Bring:

• Bachelor degree in Engineering or Management
• 2-3 years of relevant business experience2
• Experience in Data Analytics

Who You Are:

• Ability to speak and write in English fluently
• Effective communication and influencing skills
• Self-motivated
• Work well in high-pressure situations
• Ability to manage competing priorities
• Exhibit problem solving skills

What We Offer You:
GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!
ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
POSITIVE IMPACT – Make it personal and help us feed the world.
INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.
MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option……….
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.
AGCO is proud to be an Equal Opportunity Employer