Job Description

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That\xe2\x80\x99s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don\xe2\x80\x99t need to hide who you are. You can feel the energy and the passion, it\'s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team ABOUT THE TEAM
The Customer Care team is an extension of Workday Support. We are driven by our excitement in providing customers an extraordinary support experience! Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We have teams based out of California, Texas, and Georgia in the US, Ireland in the EMEA region, New Zealand in the APAC region and soon to be Pune, India!

About the Role

About the Role

• Work closely with other Customer Care analysts to ensure our customers\xe2\x80\x99 inquiries are efficiently followed up on
• Handle an incoming case queue and help resolve customer issues in a timely manner
• Clearly and succinctly detail communications to customers
• Liaison between the customer and our internal teams to ensure the customers\xe2\x80\x99 needs are being met
• Prioritize and raise customer issues as the need arises

About You

About You

Basic Qualifications

• Minimum of 2 years experience in a customer service role from a similar industry
• Bachelor degree or equivalent experience; business or technical degree
• Solid computer skills (Excel, Word, Powerpoint, software applications)

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Workday