Job Description

To process orders of Finished Goods and POSM for all channels on timely basis to ensure 100% Service Level. Co-ordinate with Sales, Finance, Trade Marketing and Commercial Network to ensure seamless communication and highest customer satisfaction. Main Responsibilities: Order Management FG & POSM - Ensure all orders received from Customers on day-to-day basis are timely and correctly processed thereby helping to achieve 100% Service Levels for respective customers within assigned channels. Ensuring timely closure of orders by assigning correct reason codes. Co-ordinate with all Customers/ Key Accounts, Sales, and Supply Chain for smooth processing of orders. Perform data analysis thereby ensuring improvement in all KPIs and publishing of relevant reports/dashboards. Work on the assigned projects with cross functional teams on improvement in Service Levels and freshness Effectively ensure Governance, Risk and Compliance to policies and processes for Customer Service in consistency with Group Standards. Ensure efficient management of appointment confirmation (in case of Modern Trade and E com customers) and timely deliveries. Ensure efficient end to end management of Customer and Product Master Data Stock Freshness Management Ensuring Freshness of the stocks is well managed by adhering to FEFO and timely escalation to respective stakeholders Sales Returns Management Ensuring minimal sales returns and timely accounting of the same. Who we are looking for: Any Post Graduate with above 2 years of work experience Excellent with excel, PowerPoint, PPT Preferable from FMCG industries

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