As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Systems Engineer, you will interface with the customer\'s IT staff on a regular basis. At the client\'s site , you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported.

Overview
The Advanced Customer Services (ACS) is a unit within the Oracle\xe2\x80\x99s Customer Service Organization that establishes long-term relationships with many of Oracle\'s customers through annuity-based service contracts and project based one-time services. ACS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. ACS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. ACS covers the majority of large scale Oracle customers.
Oracle Advanced Customer Services provides unmatched, tailored support that ensures organization\xe2\x80\x99s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment.
ACS is industry-leading expertise with the highest customer satisfaction to support organization\xe2\x80\x99s business every step of the way.


As a member of the team, you are required to follow standard practices and procedures to analyze situations/data and deliver functional and technical solutions on applications, databases, and cloud technologies. Work involves problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices with limited autonomy. Implement Oracle products and technology in various industries to meet customer specifications.

Skills and Experience

• 1.5 - 6 Years of relevant experience as Oracle Database engineer/DBA.
• Experience in Oracle Enterprise Manager - Cloud Control / Grid Contro l Installation, High availability configuration, administration, Alerts & Incident Management, Monitoring templates/metrics, Compliance, Database Life Cycle Management, Integration with ticketing tool
• Good understanding of Linux Server operating system and troubleshooting.
• Extensive knowledge and solid troubleshooting experience in the following areas: RAC, ASM, Performance tuning, Data Guard (Physical and Logical), DG Broker
• Experience in handling complex database recovery scenarios
• Experience in database migrations and upgrades
• Experience in troubleshooting various installation and patching issues
• Experience in Golden Gate replication, unidirectional and bidirectional
• Experience in any scripting language like Python, Shell, Perl etc is an added advantage
• Excellent written and verbal communication skills in English
• Implement SOPs, follow runbooks, avoid escalations, adhere by SLAs
• Ability to work under pressure - quick thinking and remaining calm during stressful situations
• Willingness to work in 24x7 rotational shifts and on weekends
• Ability to quickly grasp complex technical issues
• Appetite to learn new technologies and constantly improve technical skills.
• Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical time zone
• Ability to effectively manage multiple tasks Strong organizational skills
• Team player who demonstrates positive, constructive interpersonal skills
• Willing to be contactable on an on-call basis after-hours by mobile phone
• Adhere to company standards, policies and procedures