: Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.
The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.
We actively seek a Sr. Support Engineer, Oracle Core DBA. This role can be based anywhere in India.
We\xe2\x80\x99re building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.
Position Summary
The role of the Sr. Support Engineer, Oracle Core DBA is to provide exceptional remote-based support for complex client environments hosting Oracle Databases with RAC/ASM and Dataguard as part of our global managed services team. he role of the Sr. Support Engineer, Oracle Technology DBA requires the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high volume mission critical applications..

Essential Duties & Responsibilities


Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Database Administration, Database Options such as Real Application Clusters (RAC).
Solve complex issues relating to Oracle ASM/RAC, Data Guard and Golden Gate
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Provide remote-based production operational support & guidance for multiple clients using Oracle Technology products
Support client configuration, sharing implementation and best practice advice
Manage one or more key assigned accounts as a single point of client contact and advisor
Be a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Qualifications/Skills/Experience: Location
India- Hyderabad or Bangalore

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Education

• Bachelor\xe2\x80\x99s Degree in computer science or related field or equivalent experience

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Oracle Applications Database Administrator with exposure to Middleware Technologies like Weblogic, SOA/BPEL, OSB, OHS - must manage the EBS application and other applications related to EBS. The Apps DBA has to work closely with Oracle Database DBA and together support Production EBS Systems. The APPS DBA should work with Developers and help them resolving the day to day issues


Roles & Responsibilities


8 + years relevant Oracle Core Database experience
5 + years relevant experience in implementing Oracle RAC
5 + years direct support of diversified implementations of multiple Oracle Technology products in a corporate environment
Solid understanding of architectural design, deployment, capacity planning and performance tuning of Oracle Database
Demonstrated experience upgrading, patching and tuning Production Databases
Expertise with current and past versions of Oracle Databases and ability to articulate the differences between releases and potential benefits to clients
Preference will be given to candidates with experience in other core database technologies such as Sybase, DB2 and MS SQL


Skills


Excellent interpersonal, presentation and communication skills
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Deep knowledge Oracle database, Essbase, RAC & related products
Good knowledge of Oracle development tools and deployment methodologies
Good verbal and good written English communication skills
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home based office in a virtual environment


Desired
The best candidates will have extensive knowledge of Oracle database administration,RAC, ASM
Relevant training in Oracle Technologies will be considered useful
A consulting background, while not mandatory, would be useful
Experience supporting a major Oracle ERP like PeopleSoft, Siebel, JD Edwards, eBusiness Suite, or Fusion Middleware Components, OBIEE & Application Integration Architecture (AIA), while not mandatory, would be useful

Company Description: Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.


Rimini Street is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.


We\xe2\x80\x99re building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.
Be Treated Like the Best

• Rimini Street hires only the best \xe2\x80\x93 and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
• No bureaucracy, thousand-page rule books or politics \xe2\x80\x94 just everyone working together to build a great company through service excellence and client success
• Work hard, play hard environment \xe2\x80\x93 Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
• We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
• All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

• Trading on Nasdaq under ticker symbol RMNI since October 2017
• Added to the US Russell 2000\xc2\xae Index in 2018
• Over 4,000 clients, to date including 100 of the Fortune 500 and Global 100
• Annual 2021 financial results of $326.8 million, up 16.3% year over year
• Fiscal year operating cash flow of $42.1 million, up 107% year over year

• Announced the new patent pending Rimini Street Artificial Intelligence Support Applications, a result of the Company\xe2\x80\x99s continued investment in optimizing support processes and ensuring global service delivery outcomes at scale. Using the AI Applications, Rimini Street has been able to deliver a better client experience and reduce software issue resolution times by 23%.

• Celebrated the 15th anniversary of the Company\xe2\x80\x99s founding in 2005 to redefine the enterprise software support market and bring choice and value to software licensees around the world.

Recent Industry Recognition

• Received 33 awards in 2020, including 15 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
• Honored with four Gold awards for Company of the Year in 2020.
• The Rimini Street Foundation recognized with two awards in 2020 for Corporate Social Responsibility Program of the Year

In addition, in 2020 the Company supported more than 120 charities around the world through the Rimini Street Foundation, providing financial contributions, volunteer hours and in-kind donations including personal protective equipment to healthcare workers, senior centers, food banks and youth organizations globally. The Foundation also extended its charitable work in 2020 to Hong Kong, Malaysia, Mozambique, Sweden and the UAE.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.