Job Description

This role sits with in Commercial Banking Operations within Wells Fargo India & Philippines (WFIP) undertaking variety of operations Lending operations, Leasing Operations, Trade Finance operations, Global Treasury Management and Business Risk programs. The operations covers all stages of client lifecycle including onboarding, account set up, client servicing and providing active support on daily client transactions. These operations support all Commercial Banking business and some processes go beyond commercial banking and provide support across the board to other lines of business as well.

Role Context
This role within WFIP Commercial banking - Global Treasury Management leads and grow the Implementation and Maintenance group in India. Individual needs to have a strong subject matter expertise within the team to understand the concept of manage funding, cash and liquidity, treasury operations and treasury risk management including the design and implementation of the processes, policies and procedures. Core responsibility will be to manage the teams that supports onboarding and account maintenance processes for new and existing customers across multiple treasury products, adding a component to an existing product, modifying or deleting any Treasury Management services. This incumbent in this role will be expected to demonstrate significant leadership, strong understanding of Treasury operations domain and will be directly responsible for managing this growth. The individual will be expected to build the required structure to support incoming transition, ensure there is robust training during the transition period and team fully understand the process, business being supported, client impact and risk associated with in the process. The individual will be required to work under stringent timelines, maintain strong engagement with multiple functions and take ownership of the delivery and getting the processes to a steady state. This will require the incumbent to remain hands on, fully understand the scope of the work and establish adequate governance and oversight.

Key Responsibilities
Lead operations across sites to ensure service delivery is undertaken to the required enterprise operations & controls standards to meet the business expectations
Fully understand the Treasury management processes under the remit and ensure there is adequate training and knowledge building within the team to support the business.
Drive and motivate the team and establish a business and risk focused culture of high performance, ownership, accountability, transparency and sustained performance
Drive the team towards continuous process improvements, identifying opportunities for increasing productivity, efficiency, accuracy and improving controls and where ideas to eliminate waste are encouraged.
Build and foster collaborative relationship with business partners and stakeholders. Ensure there is regular connect with key stakeholders to review performance, priorities, and other business initiatives.
Build a strong operations rhythm where meritocracy and positive behavior is rewarded, there is adequate talent management and succession planning, and staff are encouraged to learn and grow.
Actively engage with transformation partners to ensure Treasury operations continue to improve on operational risk, reduce manual errors and improves customer service.
Develop requisite reporting & business metrics to monitor and drive the right outcome for the business operations.
Demonstrate ability to challenge existing processes where they do not align with the Target Operating model and suggest solutions to bring efficiencies in the process
Understand the cost of operations and continuously look at opportunities to drive the cost down without impacting the delivery.
Maintain strong culture of control and conduct and ensure risk is managed proactively and all process have robust business resiliency which is reviewed and tested periodically along with LoB and risk partners.

Skills and Experience Required
10 years of overall experience with 4 years in leading and managing operations in a global Banking / Financial Services environment, preferably with experience in Treasury operations
Good understanding of Treasury related regulations especially in the US market.
Strong experience in managing people across multiple geographies, developing strong performing teams and mentoring / coaching people to become leaders.
Exhibits strong relationship/ negotiation orientation with senior level business partners globally.
Senior level experience in or exposure to change management/ program management/ solutions at global level preferred.
Ability to work in a matrix environment and managing multiple competing priorities
Excellent Communication, planning and organizing skills.
Excellent verbal, written, and interpersonal communication skills.
Strong stakeholder management, networking and relationship management skills.
Strong client orientation and understanding of operational risk.
Ability to drive change and transformation, project management & implementation in business operations.
Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
Takes ownership and accountability for responsibilities, business outcomes, and for management of risk exposure.
Education: Any Graduate
Industry: Financial Services/Stockbroking, Banking

Skills Required