Job Description

Date Revised:
5th Sep 2022



Business Title:
Lead Human Resource Business partner

Job Role Title:
Senior HRBP

Reporting To:
Senior Manager People and Culture


Job Summary:

This is an opportunity to be part of a dynamic organization as part of the company's People and Culture team (India). This role would be both a strategic and hands-on role. You will work with senior leaders to establish a People Strategy which seeks to further business objectives. Your role is critical in executing our people initiatives by developing and implementing a framework for an overall People Strategy, driving HR functional excellence and overall process improvement. You will lead a team of HR Business Partners.


Essential Duties and Responsibilities:

Job Specific Essential Duties & Responsibilities:

Core Responsibilities (list 5-8 core responsibilities with subtasks bulleted below each core responsibility)

What You'll Do

People Strategy:

• Work with business stakeholders to develop and grow org-wide initiatives

• Develop a conceptual framework to manage a multi-pronged People Strategy covering business partnership, talent management, succession planning employee experience, learning and development, etc.

• Develop policies and frame work which are competitive in market and employee friendly

• Work towards conceptualizing and implementing organization structuring interventions and role based organizations to streamline career progression

• Be an independent advisor to the Business Head in all HR related matters

• Leverage People Analytics to refine and grow agile HR practices

Business Partnership

• Create and execute processes to manage the entire employee life cycle with business partnership teams

• Monitor the "pulse" of the employees to ensure a high level of employee engagement

• Coach and advise business partners/ line managers to facilitate organization change

• Analyze trends in employee turnover and employee engagement surveys and recommend

interventions backed by data

• Drive specific engagement initiatives (targeted 1-1 discussions, focused group discussions, etc.) to maximize productivity and develop highly engaged teams

• Work with line managers and employees to address all types of employee relations issues, fairly representing all interests

• Resolve employee escalations within TAT and within the policy framework

Talent Management

• Build a talent pipeline framework to grow the next generation of leaders through talent management programs and succession planning

• Ensure proper functional onboarding of the new joiners and draw a clear picture of their KRAs & KPIs

• Implement robust talent identification, assessment and development processes

• Support the leadership community to build great teams via training programs and a robust measurement framework

• Develop and deploy culture building initiatives, and implement a high-performance culture

Performance Management

• Drive and facilitate effective performance management processes across the organization

• Foster a continuous feedback culture for both evaluative and development feedback

Essential Job Functions: (Required for US only-all other countries may delete)

• Must be able to come to work promptly and regularly

• Must be able to take direction and work well with others

• Must be able to work under the stress of and meet deadlines

• Must be able to concentrate and perform accurately while meeting applicable productivity measures

• Must be able to change productively and to handle other tasks as assigned

Key Contacts / Relationships: (only list 3-4 key contacts in each section)

Internal:
Business leaders across region, PnC team, Admin and IT

External:
Vendors


Education / Knowledge / Experience: (Subject to local laws and practices)

Essential:

• Experience functioning in high stress situations

• 7+ years in HR function within minimum 5+ yrs in stakeholder management

• Demonstrated competency in MS Excel and power point

Preferred:

• Experience in Engagement, PMS and LMS tools preferred

• Basics of HR Analytics

Characteristics & Competencies:

Core Competencies (applies to all jobs within BCD Travel)

Active Learning / Continuous Learning
Proactively pursue opportunities to improve your skills and knowledge

Effective Communication
Communicate ideas and information accurately and in a way that engages the audience, helps them understand and encourages them to take action

Flexibility & Adaptability
Understand, adapt to and learn from changes or challenges in the environment

Honesty, Integrity, Building Trust
Demonstrates solid business ethics that give others confidence in your—and the
company’s—intentions

Innovation
Look for new ideas and initiatives to improve individual, departmental or organizational performance

Relationship Skills
Consistently interact with individuals and groups in a positive and collaborative manner

Service Excellence
Understand and apply service concepts and techniques that will surpass customer expectations

Teamwork
Work effectively as part of a team

Management Competencies (All 8 apply to management and leadership roles. Non-management roles may remove those that do not apply.)

Coaching & Developing Others
Provide feedback and instruction to help others succeed

Delegation & Empowerment
Empower and motivate others to take on tasks and responsibilities to achieve greater results

Emotional Intelligence
Recognize, understand, and manage your own and others’ emotions to build productive
and trusting relationships

Influence & Initiative
Actively and effectively pursue opportunities to influence others and the organization

Leading Organizational Change
Manage the successful transition from current to desired cultures, structures, practices or services

Leading Teams
Motivate and guide a team toward objectives and success

Managerial Courage
Deal head-on with people problems and challenging situations using direct and tactful communication

Producing & Driving Results
Set goals for individual, team, customer or organizational success and use available resources to achieve—or exceed—those goals

Functional Competencies (Up to 8 selected from BCD Functional Competency Library)

Account / Relationship Management

Ability to establish strong partnerships with clients, prospects, vendors and peers and demonstrates knowledge of practices that provide service and support.

Accountability

Focuses on those activities that have the greatest impact on meeting work commitments.

Accuracy / Attention to Detail

Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Analytical Thinking, Data Analysis & Reporting

Knowledge of tools, techniques and practices for analyzing data; analyzes, evaluates, and interprets qualitative and quantitative data to aid in decision-making and achieve results; compiling results into a reporting format that is meaningful and useful to the company.

Business Acumen

Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company’s business; ability
to apply this knowledge appropriately to diverse situations.


Business Case Justification

Knowledge of the how’s and why’s of preparing and justifying business cases and value propositions; justifies business expenditures by identifying cost, benefits, ROI,
opportunities, and risks.

Conflict Management

Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.

Consulting
Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to leaders, both internal and external; ability to apply this knowledge appropriately to diverse situations.

Cost Benefit Analysis
Knowledge of tools, techniques and practices for analyzing the purpose and scope of a producer, a product, a process, or project in terms of cost and benefits.

Decision Making & Critical Thinking
Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately and reach productive decisions.

Effectiveness Measurement

Ability to measure the quality and quantity of work effort for the purpose of improvement.

Global Market Perspective

Knowledge of issues, opportunities, and challenges for conducting business in the international marketplace; ability to apply this knowledge appropriately to each business market and diverse situations.

Listening

Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.

Managing Multiple Priorities

Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Meeting Management

Ability to effectively prepare, conduct, participate in, and follow up on business meetings.

Negotiating

Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Performance Management

Ability to apply organization’s performance management system, practices, and tools to
developing and improving individual, team, and organizational performance.

Planning: Tactical, Strategic
Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5
years) planning in support of the overall business plan.

Presentations

Knowledge of effective presentation tools and techniques; ability to present information to groups with the appropriate degree of formality.

Problem Solving

Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Process Management

Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Program Management

Ability to plan, organize and run the day-to day of a specific program(s), achieving program objectives for the organization. Provide reporting and make program adjustments as warranted.

Project Management & Administration

Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.

Staffing, Hiring, Selection
Ability to participate in the process of recruitment of permanent and contract personnel, achieving optimal match between candidate and position.

Understand and Address Customer Needs
Ability to recognize and meet customer needs by offering appropriate products in an appropriate manner, while being sensitive to the different perspectives and priorities of different clients

Physical and Mental Requirements: (Required for US only-all other countries may delete)


The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical:



§ Requires ability to operate a computer, telecommunication’s devices and other office equipment for prolonged
periods of time throughout the work day. § Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.

Mental:


§ Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.

Travel: (for designated positions)


§ Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

• LI-LOCS Bangalore IN

• LI-KC1