Job Description

Nibav Lifts Pvt Ltd We are a pioneer in the Home Elevator Industry with unique solutions to modern and traditional residential projects. With advancements in pneumatic technology, NIBAV offers state-of-the-art Home Elevator solutions with compact and bespoke luxury designs. As of 2022, we are 700+ employees as a global family spread across 19 locations in India and 8 countries viz. Australia, UAE, Malaysia, Kenya, Nigeria, Philippines, Thailand, and South Africa. With an expert Business Development Team to a well-defined Customer Satisfaction Process, we are the fastest growing Home Elevator Organization in the Asian subcontinent. Our vision "Now Luxury in Every Home" is to present the valuable customers with an elevator that is of the imported standards, however at extremely affordable pricing. Thereby, ensuring that this Luxurious Home Elevator can now be a part of every Indian Home. https://www.nibavlifts.in/ Ops Executive: Job Roles & Responsibilities Executive (ECO) Engagement \xe2\x80\x93 Roles and Responsibilities

• Petty Cash management: The Ops Executive must have a track of the regular cash outflow and should be able to forecast the ECO\xe2\x80\x99s monthly expenses. Based on the forecast, the funds would be allocated by the Management.

• Doing ECO Audits on a frequent basis: The Ops executive shall ensure that their respective ECO is audited regularly. The audit should include checking the ECO\xe2\x80\x99s cleanliness, IT solutions and most importantly ensure that the lift is functioning properly without any technical issues.

• ECO cleanliness \xe2\x80\x93 Daily checklist verification - Morning 9:30am and afternoon 3:30pm.

• Daily Meeting - With Helper/Office Assistant

• ECO Lock & Unlock tool \xe2\x80\x93 The Ops Executive should record the ECO opening and closing time with pictures, update the same in the Lock & Unlock tool and shall ensure strict compliance.

• ECO expense sheet data entry and updating on a daily basis. Data entered should be precise and the Ops Executive must ensure that there is no duplication / incorrect entry.

• Vendor payments coordination: Need to coordinate with the Projects and Accounts team for all ECO related vendors (for eg. courier vendor, water and other vendors).

• ECO Operations and maintenance work coordination.

• Following customer welcome and assistance protocols: The Ops Executive should be courteous and should greet the customers during their entry and shall ensure they have a very warm experience all through.

• Managing ECO\xe2\x80\x99s branding and BTL activities by coordinating with the Project and the Marketing team.

• Lead generation and lead management: Through Inhouse BTL activities and direct landline.

• ECO stock and inventory management.

• Asana task, Google sheets tracker management on all ECO audits, operations and procurement related activity.

• ECO Feedback form: The Ops Executive should ensure that all customers visiting the ECO fill out the feedback form before their exit.

• Marketing materials stock maintaining and updation- Brochures, mappy, standees, danglers, etc.

• Tasks from Project Engr/Mgr - Bills, vendor meetings, installations, assisting the technicians during the ECO\xe2\x80\x99s tech visit.

• Tasks from the Operations team \xe2\x80\x93 Supporting the sales team, market research, marketing tasks, regional tasks. Any task assigned to the Ops Exe, by any other vertical apart from the Operations/Projects Team should be routed via the concerned Project Engineer / Operations Manager.

• Ensuring seamless payment processing to the helper/office assistant.

• Any other tasks assigned by the Project/Operations Team.

Requirements:

• Candidate must have experience in Retail Store work experience Preferably from Manufacturing Industry

• Adequate Knowledge of Product Market, Competence, and Selling Techniques.

• Attention to detail

• Knowledge in MS Excel

• Excellent Communication skills (English is mandatory)

• Knowledge on maintain MIS reports.

Job Type: Full-time Salary: 915,000.00 - 923,000.00 per month Benefits:

• Health insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Operations (Preferred)
• total work (Preferred)

Speak with the employer
+91 9150087264

• Health insurance