Job Description

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising\'s supply chain of the future. PubMatic\'s sell-side platform empowers the world\'s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices. Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain. The Technical Escalations Operations Engineer/Specialist will directly interact with the Client Operations, Product, and the Core Development Teams in Engineering. He/ She would provide support in the day-to-day troubleshooting in ad technology-related areas to Client Operations, Product, and the Core Development Teams. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver the result and stay at the forefront of new capabilities to ensure that the partnering with customer-facing teams to troubleshoot and customise PubMatic solutions is successful. Must have good communication skills for seamless propagation of information. Responsibilities: Resolve issues faced by clients, which includes verifying and analyzing data, isolating, and diagnosing the problem, providing root cause analysis, setting client expectations and follow-ups. Deliver excellent customer service and support within defined SLAs to publishers via support channels, including troubleshooting and resolving issues reported by publisher team Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients Keeping multiple support systems updated (e.g., Salesforce, JIRA etc) Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc. Coordinate with Customer, Product and Engineering teams in identifying, reporting, and resolving product issues. Understand the technical and commercial/business flows to motivate platform improvements and debugging. Use tools to execute Rest API queries to pull reports, review websites using browser\'s debug tools, pull logs from servers using Unix commands to identify issues with Open RTB requests and responses and use MySQL to manage, troubleshoot and update database settings for client accounts. Qualifications Ad-tech experience: 2-5 years of experience in ad-tech, with knowledge of ad-serving, in-app mediation, Header Bidding, ORTB protocol, RTB/PMP, Rich Media Ads, and Ad Networks. Programmatic understanding: Familiarity with auction dynamics in a programmatic environment. Mobile SDK experience: Demonstrated experience working with mobile SDKs for monetization and Ad Trafficking, using Ad Servers such as GAM and Max (a plus). Technical proficiency: Proficiency in Excel, including Excel Macros, and knowledge of SQL and other Database tools. Data analysis skills: Experience working with complex datasets to track performance trends, identify anomalies, and determine root causes. Web application knowledge: Familiarity with web applications, web forms, and web servers, ideally with HTML or JavaScript knowledge. Debugging skills: Ability to use debugging tools like Fiddler and Firebug. Problem-solving abilities: Strong problem-solving skills to effectively troubleshoot and resolve issues. Scripting knowledge: Familiarity with scripting languages is a plus. Flexibility: Willingness to work rotational shifts (21 . 5) with adequate shift allowance for each shift. #LI-MD1 Additional Information Return to Office : PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days \'in office\' and 2 days \'working remotely\') that is intended to maximize collaboration, innovation, and productivity among teams and across functions. All PubMatic employees in the US and India are required to be fully vaccinated to return to our offices. Covid-19 boosters are not required at this point in time. Benefits : Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when we\'re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more! Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer we don\'t just value diversity, we promote and celebrate it.We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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